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Karina V.
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Customer service agent and sales representative with three years of experience

I can work as a
  • Sales And Marketing
  • Customer Support
  • Human Resources
Full Time
Dollar icon $600 /Month

I accept:
    • Other
    • Wire Transfer

This profile has been successfully verified with Linkedin
Karina is a night Owl and can work anytime

About me

    I'm a Communications Studies senior at Asuncion National University. I have more than three years of experience as a sales rep, customer service agent and administrative assistant. I pride myself in being a self... More

Skills

Communication

Zoom
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4 of 5
Skype
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4 of 5
Slack
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2 of 5
Customer Service & Admin Support

Customer Support
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4 of 5
Microsoft Excel
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3 of 5
Data Entry
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3 of 5
Microsoft PowerPoint
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4 of 5
Research
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5 of 5
Admin Support
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4 of 5
Email Management
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4 of 5
Microsoft Office
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4 of 5
Microsoft Word
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4 of 5
Excel
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4 of 5
Customer Service
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4 of 5
Google Drive
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4 of 5
Google Docs
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4 of 5
Photo Editing
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3 of 5
Market & Product Research
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4 of 5
Google Calendar
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4 of 5
Google Suite
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4 of 5

Experience

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2022 - 2022
SkyTel SA
Bilingual Call Center Agent

Take customer calls and provide accurate information and solutions. De-escalate situations involving dissatisfied customers. Initiated refund processes and new reservations.

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2020 - 2021
Asesores & Consultores
Office Assistant

Organized schedule and meetings, providing general administrative assistance. Corresponded with clients regarding on-going legal processes. Document organization and management.

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2019 - 2020
Grido
Cashier & Server

Provided efficient and courteous customer service. Served ice cream and ice cream based drinks and desserts, handled cash transactions, stocked freezers and ingredient shelves.

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2018 - 2019
Importadora Leon Guarani
Sales representative

Averaged over $7000 in monthly sales over a six month period as a full-time retail sales associate. Strengthened communications between the store and recurrent clients, increasing client satisfaction.

Education

2011 - 2013
Colegio Técnico de las Américas

Technical Eucation High School Diploma - Informatics

2019 - 2022
Universidad Nacional de Asunción

Bachelor's degree in Communication Studies

Certifications & Courses

2022 - 2022
EF English Certificate (C2 Proficient)

EF English Certificate 75/100 - (C2 Proficient) https://www.efset.org/cert/hFZb9w

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    Interest in investigative journalism and institutional communication. Creative writing experience and a passion for literature and art. Life-long enthusiasm for community dynamics, and international cultural... More

Tests

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