I have experience as support agent, bank agent, and also customer service
I have work as support agent for Dell, and as bank agent for Citizens bank, customer service as vendor and collections for loan account based on USA
POC, resolving issues though email channel, chat and remote sessions, daily follow up to an average of 40 cases per day, based in new requests and already owned, mantaining relationship with cxs
Service agent, worked taking calls from customers, managed over 40 calls per day, helping them with their banking information. helping them avoiding fraud on their accounts.
I love hiking, walking, going to the gym, watching some netflix and trying new foods, also love to travel