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Katherina D.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I have experience as support agent, bank agent, and also customer service

I can work as a
  • Customer Support
Full Time
Dollar icon $1600 /Month

I accept:
    • PayPal
    • Wire Transfer

This profile has been successfully verified with Linkedin
Katherina is a morning Bird and can work anytime

About me

    I have work as support agent for Dell, and as bank agent for Citizens bank, customer service as vendor and collections for loan account based on USA

Skills

Accounting

Bookkeeping
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3 of 5
Accounting
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4 of 5
Communication

Zoom
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5 of 5
Skype
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5 of 5

Experience

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2021 - 2022
Dell Panama
Senior Technician

POC, resolving issues though email channel, chat and remote sessions, daily follow up to an average of 40 cases per day, based in new requests and already owned, mantaining relationship with cxs

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2018 - 2019
Citizens Bank
Customer service agent

Service agent, worked taking calls from customers, managed over 40 calls per day, helping them with their banking information. helping them avoiding fraud on their accounts.

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2022 - 2024
Dell Panama
Payroll Specialist

Assigned to approximately 3000 Panamanian and 230 Costa Ricans employees responsible for managing and maintaining payroll for employees, as well as maintaining employee and salary databases.

Education

2003 - 2016
Colegio Pureza de Maria

Bilingual Scientific and Humanistic Bachelor

2021 - 2024
Universidad Interamericana de Panama

Psychology Degree - General Degree.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I love hiking, walking, going to the gym, watching some netflix and trying new foods, also love to travel

Tests

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