I am a customer service technical support/ voice/chat and Sales representative
I have over 4+ years of working experience in the BPO industry both working from home and on site. I have worked with companies assisting customers such as amazon.com, Cox Communications, Comcast/ Xfinity, and... More
I assisted customers for comcast.com/ Xfinity regarding their internet and cable services. This was a fast-paced environment and I assisted by performing major troubleshooting and navigation...
I assisted customers on the account amazon.com with various issues. I assisted in placing orders, navigating the website and locating products and services, and educating new and existing customers
I assisted customers for cox.com relating to their internet/ cable/ telephone and home security services. I had to multitask on chats at once and performed major troubleshooting and major upselling
I assisted Seaworld Park and Entertainment customers with navigating through the park, making recommendations and major upselling of tickets. passes and other amenities through rapport building.
I'm excellent at troubleshooting, multitasking, thinking out of the box, and utilizing my resources/knowledge base. I'm also an active listener who knows how to empathize with customers, give them my undivided... More