banner
worker img

Kishana C.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I am a customer service technical support/ voice/chat and Sales representative

I can work as a
  • Customer Support
  • Virtual Assistant
Full Time
Dollar icon $200 /Month

I accept:
    • Payoneer
    • PayPal
    • +1

This profile has not been verified yet
Kishana is a morning Bird and can work anytime

About me

    I have over 4+ years of working experience in the BPO industry both working from home and on site. I have worked with companies assisting customers such as amazon.com, Cox Communications, Comcast/ Xfinity, and... More

Skills

Customer Service & Admin Support

Email Support
(*)
(*)
(*)
(*)
( )
4 of 5
Customer Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Data Entry
(*)
(*)
(*)
(*)
(*)
5 of 5
Administration
(*)
(*)
(*)
(*)
(*)
5 of 5
Phone Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Research
(*)
(*)
(*)
( )
( )
3 of 5
Admin Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Email Management
(*)
(*)
(*)
(*)
( )
4 of 5
Customer Service
(*)
(*)
(*)
(*)
(*)
5 of 5
Photo Editing
(*)
(*)
(*)
( )
( )
3 of 5
Market & Product Research
(*)
(*)
(*)
( )
( )
3 of 5
CRM
(*)
(*)
(*)
(*)
(*)
5 of 5

Experience

Company logo
2016 - 2017
Alorica -Jamaica
Customer Service/technical support Representative

I assisted customers for comcast.com/ Xfinity regarding their internet and cable services. This was a fast-paced environment and I assisted by performing major troubleshooting and navigation...

Company logo
2017 - 2018
Ibex Global Services
Customer service representative

I assisted customers on the account amazon.com with various issues. I assisted in placing orders, navigating the website and locating products and services, and educating new and existing customers

Company logo
2020 - 2021
Sutherland Global Services
Technical support/ chat and sales representative

I assisted customers for cox.com relating to their internet/ cable/ telephone and home security services. I had to multitask on chats at once and performed major troubleshooting and major upselling

Company logo
2020 - 2021
Advantage Communications
Voice/ Sales Agent/ Customer service

I assisted Seaworld Park and Entertainment customers with navigating through the park, making recommendations and major upselling of tickets. passes and other amenities through rapport building.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I'm excellent at troubleshooting, multitasking, thinking out of the box, and utilizing my resources/knowledge base. I'm also an active listener who knows how to empathize with customers, give them my undivided... More

Report icon
To directly report workers that may violate ProsMarketplace's Terms of Service or Policies.Although we verify and confirm every remote worker profile this could happen and this feature is specifically designed for reporting remote workers that may be fraudulent,spam,fake, or inaccurate..