Virtual assistant with experience in recruitment, customer service, law firms.
Degree in Economy and Finances. Customer service - 4 years at One Link, Concentrix, and Accedo. Admin Assistant / HR / Recruitment - 4 years at Careerbuilder, Pixel506, In All Media, Virtual Staff, and Wadler Law... More
Managed client accounts, built strong relationships, coordinated with teams, resolved client issues, conducted account reviews, presented performance reports, and negotiated contracts to meet business
Reviewed customer interactions across calls, chats, and emails for compliance, provided feedback, collaborated with management to refine QA metrics, and suggested improvements to training and communic
Processed insurance claims, corrected billing errors, verified patient coverage, managed billing inquiries, coordinated with providers for accurate coding, and followed up on unpaid claims.
Identified and screened candidates on CareerBuilder, Bullhorn, and ZipRecruiter. Interviewed for sales and customer service roles, providing feedback to hiring managers at an insurance company.
Major in Economics and Finances, graduated with cum laude honors.
https://cert.efset.org/jBR8NG - The achieved level is 78/100 on the EF SET score scale and C2 Proficient according to the Common European Framework of Reference (CEFR). The EF SET score is calculated as an average of the skill section scores.
In my downtime, I’m all about diving into cult classic movies and shows, getting lost in video games, and working on my crochet projects. I also love cacti and suculents, gardening in general, and spending time in... More