Appointment and Customer Support Specialist with over 5 years of experience
I´m a Civil Engineer, with Call Center experience, in appointment settings, customer support, and customer care. I also have experience working as a VA taking care of agendas, presentations, and Social Media... More
I have experience de-escalating clients, managing follow-ups, and working with difficult customers. Via text messages, emails, and voice calls.
I set up the dermatology appointment depending on the customer´s needs and verify customer information for callbacks and schedules.
I started as an agent managing escalated calls, of various inquiries, then as I obtained experience and product knowledge I was given the position of trainer and then as supervisor.
I educate the customers on how to take care of their weight and how to lose it without hurting themselves.
I love helping young adults reach English fluidity and enrich my business skills with books and courses, I spend most of my time with my family enjoying my kids, and helping friends with their social media strategy... More