banner
worker img

Luisa P.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

Appointment and Customer Support Specialist with over 5 years of experience

I can work as a
  • Customer Service Bilingual
  • Social Media VA
  • Transcriptionist
Full Time
Dollar icon $1000 /Month

I accept:
    • Wire Transfer

This profile has not been verified yet
Luisa is a morning Bird and wants to work during America/Bogota Time

About me

    I´m a Civil Engineer, with Call Center experience, in appointment settings, customer support, and customer care. I also have experience working as a VA taking care of agendas, presentations, and Social Media... More

Skills

Communication

Loom
(*)
(*)
(*)
(*)
(*)
5 of 5
Zoom
(*)
(*)
(*)
(*)
(*)
5 of 5
Skype
(*)
(*)
(*)
(*)
( )
4 of 5
Slack
(*)
(*)
(*)
(*)
(*)
5 of 5
Customer Service & Admin Support

I have experience de-escalating clients, managing follow-ups, and working with difficult customers. Via text messages, emails, and voice calls.

Email Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Customer Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Data Entry
(*)
(*)
(*)
(*)
(*)
5 of 5
Phone Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Research
(*)
(*)
(*)
(*)
(*)
5 of 5
Admin Support
(*)
(*)
(*)
( )
( )
3 of 5
Email Management
(*)
(*)
(*)
(*)
(*)
5 of 5
Customer Service
(*)
(*)
(*)
(*)
(*)
5 of 5
Market & Product Research
(*)
(*)
(*)
( )
( )
3 of 5
CRM
(*)
(*)
(*)
( )
( )
3 of 5

Experience

Company logo
2020 - 2021
Schweiger Dermatology
Appointment Setter

I set up the dermatology appointment depending on the customer´s needs and verify customer information for callbacks and schedules.

Company logo
2021 - 2023
Vroom
Customer support and Supervisor

I started as an agent managing escalated calls, of various inquiries, then as I obtained experience and product knowledge I was given the position of trainer and then as supervisor.

Company logo
2023 - 2024
Noom
Customer support and guide coach

I educate the customers on how to take care of their weight and how to lose it without hurting themselves.

Education

2009 - 2013
UNEFA

Certifications & Courses

2009 - 2013
Civil Engineer

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I love helping young adults reach English fluidity and enrich my business skills with books and courses, I spend most of my time with my family enjoying my kids, and helping friends with their social media strategy... More

Report icon
To directly report workers that may violate ProsMarketplace's Terms of Service or Policies.Although we verify and confirm every remote worker profile this could happen and this feature is specifically designed for reporting remote workers that may be fraudulent,spam,fake, or inaccurate..