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Luz Del Alba N.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I am customer/virtual assistant expert with over 5 years of experience.

I can work as a
  • Virtual Assistant
  • Admin Support
  • Customer Support
Full Time
Dollar icon $1200 /Month

I accept:
    • Payoneer
    • Wire Transfer

This profile has not been verified yet
Luz Del Alba is a night Owl and wants to work during America/New_York Time

About me

    I've worked for Dish Network, Allivet, Cricket, Dermobelle Spa, Sadri Law PC, Johnson, and Masumi PC, the last two as a Virtual assistant. I have experience with handling agendas, booking appointments, basic... More

Skills

Accounting

I haven't used any of the software listed above, as my experience with bookkeeping is through Excel. However, I am a quick lerner.

Bookkeeping
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3 of 5
Accounting
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3 of 5
Communication

I have years of experience with Zoom, Slack, and Skype. Most of the companies that I have worked for, use these communication tools.

Loom
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4 of 5
Zoom
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5 of 5
Skype
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5 of 5
Slack
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5 of 5

Experience

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2016 - 2017
Dish Network
Customer service representative

I used to provide billing support, cancel and reinstated services, basic troubleshooting, and updated the client’s information into the CRM.

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2017 - 2017
Grubhub
Customer support agent by chat

I used to provide with ETA to clients regarding their orders, update the ETA based on the driver’s answer, provide coupons and discounts, cancel orders when needed.

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2018 - 2019
Allivet
Customer service agent

I used to place orders, take payments, provide with order updates, cancel orders, update the client’s information into the CRM, provide with products availability, provide coupons for future orders.

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2019 - 2019
Cricket Wireless
Customer service agent

I used to activate and deactivate services, take payments, basic troubleshooting, update the client’s information into the CRM, unlock phones, provide with billing information

Education

2007 - 2014
Inmaculada Fe y Alegria

I coursed primary school and high school in this institution.

2012 - 2014
NEFI(Nice English and French institute)

I learned English in this institute for over two years.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I love to read, paint, draw, sing, and dance. My passion is art, anything that has to do with creating

Tests

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