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Marcela S.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

assisting customers with inquiries, concerns, and issues they may have.

I can work as a
  • Customer Service VA
Full Time
Dollar icon $800 /Month

I accept:
    • PayPal

This profile has not been verified yet
Marcela is a morning Bird and wants to work during America/El_Salvador Time

About me

    Driven professional with almost 4 years of experience in achieving high levels of client satisfaction and effectively resolving issues. Proven track record of resolving customer issues efficiently and ensuring... More

Skills

Accounting

Bookkeeping
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Communication

Google Hangouts
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2 of 5
WebEx
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2 of 5
Loom
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3 of 5
Zoom
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5 of 5
Skype
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Slack
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5 of 5

Experience

Company logo
2021 - 2023
Assurant
Customer Service agent

In this job I completed tasks as answering customer inquiries via phone, email, or chat regarding insurance policies, claims, and coverage details. Processing insurance claims, including gathering inf

Company logo
2023 - 2024
SwagUp
Customer Service agent

In this job I completed tasks as responding to customer inquiries via multiple channels such as email and chat. Handling customer complaints and concerns with professionalism and empathy

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2024 - 2024
Globe Life
Sales Assistant

On this job I developed proven ability to schedule appointments effectively, ensuring a smooth process for both clients and agents. Strong verbal communication skills, adept at explaining insurance pr

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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