Customer Support Specialist/ Virtual Assistant with a background in Logistics.
I’ve worked in Customer Service for over a decade a cross diverse roles, In those roles I’ve also done Sales, Marketing and Inventory management. I’ve worked remotely as a Virtual Assistant short- term with... More
I’ve done email, phone and chat support working with Amazon, and working in the call center industry has equipped me with the knowledge of quite a few CRMs I.e Salesforce,Zendesk. Etc.
Assisting team on the floor daily by signing out invoices and out of stock items. Supervising a team of 15 motivating them to meet their monthly KPIs. Being the liaison for multiple departments.
Assisted customers with enrollment into the company’s dental and eye insurance program Verified customers affiliation before starting enrollment process Modified customers plans
Provided customers with account and claim’s information Modified customer’s account information Filed claims as per customer’s request on charges made to the customers account
High School Diploma… Secondary school exams… CSEC
Trained in handling Customer Complaints and issues over the phone.
Of lately I’ve realized that I’m liking peace and quite more than ever… Just relaxing at home in your own company binge watching your favorite series, can’t get any better than that. My biggest inspiration is... More