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Ricardo M.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I am an IT professional with over 25 years of experience.

I can work as a
  • Copywriter
  • Customer Support
  • Project Manager
Part Time
Dollar icon $2000 /Month

I accept:
    • PayPal
    • Wire Transfer

This profile has not been verified yet
Ricardo is a night Owl and wants to work during Australia/Sydney Time

About me

    Computer systems engineer with a Masters degree in IT management, Postgraduate studies in IT Management and Higher Education. I have worked in different industries like financial, retail and healthcare, playing... More

Skills

Communication

Google Hangouts
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4 of 5
WebEx
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3 of 5
Zoom
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3 of 5
Skype
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3 of 5
Other Tools
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3 of 5
Customer Service & Admin Support

Email Support
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4 of 5
Customer Support
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4 of 5
Data Entry
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4 of 5
Administration
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4 of 5
Phone Support
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4 of 5
Admin Support
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4 of 5
Email Management
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4 of 5
Customer Service
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4 of 5

Experience

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2023 - 2024
Philips
Service Desk Lead

Accountable to deliver great customer experience and thus customer satisfaction. Bring industry best practice, lead innovation through process optimization and automation.

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2020 - 2024
UMECIT
University Professor

Educate higher education students in different subjects following the institutional guidelines and educational standards.

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2016 - 2023
Bladex
Senior Platform Analyst

Provide support to the institution in the prevention and solution of technological platform related issues.

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2012 - 2015
Spartan Latin America
IT Director

Set service guidelines and quality standards. Develop IT policies and ensure their compliance. Analyze the organizations needs and processes, in order to meet efficiency through technology.

Education

2019 - 2020
Universidad de Panamá

Postgraduate studies in Higher Education

2001 - 2002
ULACIT

Masters degree in Information Technology Management

2001 - 2002
ULACIT

Postgraduate studies in IT Management

1993 - 2000
Universidad Tecnológica de Panamá

Degree in Computer Systems Engineering

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Tests

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