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Raquel M.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I am specialist in administrative processes and office management

I can work as a
  • Admin Support
  • Customer Support
Part Time
Dollar icon $500 /Month

I accept:
    • Wire Transfer

This profile has been successfully verified with Twitter
Raquel is a night Owl and wants to work during America/Caracas Time

About me

    Professional of administrative processes and office management, analysis and budgets control and People Analytics with emphasis on customer service

Skills

Customer Service & Admin Support

Meet clients face to face, by email or via live online chat, helping to process orders, assist with billing and deal with unsatisfied clients .

Email Support
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4 of 5
Data Entry
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4 of 5
Administration
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4 of 5
Phone Support
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5 of 5
Research
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5 of 5
Admin Support
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5 of 5
Email Management
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4 of 5
Customer Service
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4 of 5
CRM
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4 of 5
Writing & Translation

Translation and texts transcription, reports and documents in general for non-official use

English Translation
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4 of 5

Experience

Company logo
2005 - 2008
Cerámica Carabobo, C.A.
General Management Administrative Assistant

Support General Management activities such as the office formulation and budget control, generating 32% of savings through the ZBB method (Zero Based Budget)

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1994 - 2003
Petróleos de Venezuela, S.A.
General Management Executive Assistant

Provided high-level administrative support to the El Palito Refinery General Manager through research and statistical reports preparation and key performance indicators.

Education

2004 - 2008
Universidad Nac Exp Simón Rodríguez

I obtained a Bachelor Degree in Administration with a Marketing Mention where I developed a managerial and strategic vision of administration to help consolidate organizations in a systemic context, with ethical values ​​and social responsibility.

2008 - 2009
Universidad Metropolitana

I completed the International Business Management Diploma to develop required managerial skills to guide company´s internationalization strategic processes

Certifications & Courses

2021 - 2022
Microsoft Excel 2016 - Intermedio

Calculations, data management, and use of frequent functions to increase the effectiveness for organizational information presentations

Languages

English

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I like to sing, dance, play volleyball and practice yoga. Also, I like reading, feel passion for french and italian gastronomy, and love Greek mythology

Tests

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