I am a goal-oriented customer support professional with 8 years of experience.
I am a goal-oriented professional offering 8 years of leadership, admin, customer support and e-commerce support, in the health care and retail industry. My main area of study was Business Management.
These platforms were my main ways of communicating throughout the organizations I've worked with. As well as to help support my team by providing guidance and support through the chat options.
I provided top notch chat, email and phone support at previous places of employment. I'm a QA expert, Team Manager and Mentor when it comes to customer service.
Managed a team of customer service reps; ensuring performance, attendance, and punctuality goals were met. Improved work processes and boosted staff performance by coaching, mentorship, and motivation
My area of study was Business. Mainly Accounting and Business subjects
Completed high school diploma in Business Studies