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Rocheal-ann D.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I am a goal-oriented customer support professional with 8 years of experience.

I can work as a
  • Customer Support
  • Admin Support
Full Time
Dollar icon $900 /Month

I accept:
    • Wire Transfer

This profile has not been verified yet
Rocheal-ann is a morning Bird and wants to work during America/Bogota Time

About me

    I am a goal-oriented professional offering 8 years of leadership, admin, customer support and e-commerce support, in the health care and retail industry. My main area of study was Business Management.

Skills

Communication

These platforms were my main ways of communicating throughout the organizations I've worked with. As well as to help support my team by providing guidance and support through the chat options.

Google Hangouts
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5 of 5
WebEx
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5 of 5
Zoom
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5 of 5
Skype
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5 of 5
Slack
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5 of 5
Customer Service & Admin Support

I provided top notch chat, email and phone support at previous places of employment. I'm a QA expert, Team Manager and Mentor when it comes to customer service.

Email Support
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5 of 5
Customer Support
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5 of 5
Data Entry
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5 of 5
Administration
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5 of 5
Phone Support
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5 of 5
Research
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5 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
Photo Editing
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2 of 5
Market & Product Research
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3 of 5
CRM
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5 of 5

Experience

Company logo
2021 - 2023
Iterum
Team Manager

Managed a team of customer service reps; ensuring performance, attendance, and punctuality goals were met. Improved work processes and boosted staff performance by coaching, mentorship, and motivation

Education

2006 - 2009
Grange Hill High School

My area of study was Business. Mainly Accounting and Business subjects

Certifications & Courses

2004 - 2009
diploma

Completed high school diploma in Business Studies

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner
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