I have 12 years old experience in the customer service industry.
I have a degree in Science and Education (English). I am also a groomer and a veterinary assistant. I have worked as customer service agent, quality analyst, team lead and senior team lead: customer support, kept... More
Worked in OKRs to determine root causes and find possible solutions to improve efficiency. Supported the Project Manager by gathering and analyzing data.
Pet grooming is my passion, I use my free time to work on that and do extra money. I love supporting people and learn new things every single day. I am the kind of person who is always looking for solutions.