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Shaana M.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

My profession is a Quality Analyst which entails call audit Provide etc

I can work as a
  • Virtual Assistant
  • Admin Support
  • Customer Support
Full Time
Dollar icon $1520 /Month

I accept:
    • Payoneer

This profile has not been verified yet
Shaana is a morning Bird and can work anytime

About me

    My professional studies includes Data Entry/Business. I've been working for off shore Companies locally here in Jamaica for over 16 years. I've worked with Capital One bank, Alliance One, Modsquad and National Pen... More

Skills

Communication

I've used these tools to communicate with employees or employers.

Google Hangouts
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5 of 5
Loom
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5 of 5
Zoom
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5 of 5
Skype
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5 of 5
Slack
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5 of 5
Other Tools
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5 of 5
Customer Service & Admin Support

I've used these tools to assist customers whether to process orders or to do order checks.

Email Support
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5 of 5
Customer Support
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5 of 5
Data Entry
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3 of 5
Administration
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5 of 5
Phone Support
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5 of 5
Research
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5 of 5
Admin Support
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5 of 5
Email Management
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4 of 5
Customer Service
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5 of 5
Market & Product Research
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3 of 5
CRM
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5 of 5

Experience

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2007 - 2009
Alliance Once
Customer Service/ Collection Representative

Collecting outstanding bills and assisting with bills answering inbound calls and replying to customers via email about bills queries.

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2010 - 2012
Professional Access
Customer Service/ Virtual Assistant/ Emailing

Assisting a building complex with maintenance issues, replying to customer's emails, and taking escalation calls.

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2013 - 2014
Elephant Group
Customer Service/Virtual Assistant Representative

Offering discount cards for dining, and assisting customers with queries regarding their account.

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2014 - 2018
Global Outsourcing
Sales Representative\Quality Analyst (QA)/ Coaching/ Phone

As the sales rep, offer customers to advertise their business on Google For the responsibilities for \Quality Analyst (QA)/ Coaching to do live monitoring for agents audit recorded calls

Education

2001 - 2006
Muschette High School

I studied the course Business Administrations

2006 - 2007
MITTC

I did a certified course which covers Information Technology and Data Entry

Certifications & Courses

2006 - 2007
NVOJ

The certification course covers Information Technology and Data Entry

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    What I like is meeting new people traveling, listening to music, the sunset nature etc.What inspire me is Coaching others improving processes, finding ways to solving problems; leading a team or being a part of a... More

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