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Juan G.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

Right now I'm a customer service expert, looking for Virtual Assistant jobs

I can work as a
  • Administrative Assistant
  • Call Center Agent
Full Time
Dollar icon $700 /Month

I accept:
    • Other

This profile has not been verified yet
Juan is a morning Bird and wants to work during America/Bogota Time

About me

    I have been working in the customer service or BPO area for almost 3 years. Most of that time, I worked as an agent but I also worked as Quality Analyst (or Quality Evaluator) in a campaign. In the last position, I... More

Skills

Accounting

Bookkeeping
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2 of 5
Accounting
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1 of 5
Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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4 of 5
Administration
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4 of 5
Phone Support
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5 of 5
Research
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4 of 5
Admin Support
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4 of 5
Email Management
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5 of 5
Customer Service
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4 of 5
CRM
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4 of 5

Experience

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2021 - 2022
Atento
Customer Service Representative

Give support to the customers who had several inquiries regarding recent transactions and balances in their banking accounts. Manage processes related to account securities, as well as fraud reports.

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2021 - 2022
XYZies Colombia SAS
Sales Representative

Create engagement between the customer and the company, offering telecommunication domestic services. Assist to the creations and order processes.

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2022 - 2023
Concentrix
Tech Support Agent

Provide technical support to customers who had issues with their pneumatic devices. Specifically vacuums, hair care products and environmental care devices.

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2022 - 2023
Concentrix
Quality Analyst

Report repeated behaviors to supervisors and other departments, collaborating to identify issue roots and rectify problems. Communicate with production team members about quality results.

Education

2017 - 2022
Corporacion Universitaria Minuto de Dios

I got a Bachelor's Degree in English Teaching

Languages

English

Overall skills: Intermediate
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    Most of the time, I like to go to the gym, That is one of the hobbies which I enjoyed the most. However, I also like listening to music, watch series, and also listen TEDTalks.

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