Vanessa G. I am offline now
AVAILABLE TO WORKMy last job was Customer Service Delivery Manager, I was the main point of conta
I can work as a
- Customer Service VA
$3500 /Month I accept:- Other
- PayPal
- Other
- PayPal
About me
I have many years of experience in the customer satisfaction and customer support, I like to help people to have its issues resolved, I reply promptly to email and message in order to help people.
Skills
Customer Service & Admin Support
I have experience on customer service and customer support, I work under pression, I have meeting with the customers, I search solutions in the database knowledge, escalate tickets
Project Management
I have been involved in following projects
Experience
QAD
CUSTOMER SERVICE DELIVERY MANAGER
Main point of contact for the customer I had, I escalated the issue to different areas (R&D, Services), accomplish SLA's, follow KPI, Follow up SDLC
EcomAgroindustrial
Customer Service manager, Quality Assurance Manager
I started giving support, then I was in charge of Quality Assurance I did functional testing to the ERP (navision - microsoft), then I was promoted to Customer Service Manager giving l1 support to cus
Languages
English
Overall skills: Intermediate
Written Level: Advanced
Spoken Level: Intermediate
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I passionate about spending time with my kids, going to the park, to watch a movie, taking coffee, traveling around my country
Hourly Rate:
$21.88
Experience:
20+ years
English Level:
Intermediate
Availability:
160+ hrs/month
Education:
Post graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Vanessa G.
General Information
Your Gender:
Female
Age:
46
Location:
Mexico