Bachelor in Business Administration
I have over 9 years in the BPO industry with experience in sales, customer retention and technical support for VoIp customers. 5 years of experience In Quality Assurance and Project management with networking and technology product, along with 3 years of experiences as a Virtual Assistant for established companies along with startups.
Customer service and language training.
English teacher in preschool education with experience in creating and implementing lesson plans, fostering language acquisition, and managing classrooms and temp customer service experience.
Lead Financial Analyst, I’m charge of the account receivable.
I have 10 years of experience on Customer Service for various markets, I have been a Supervisor on the area for more tan 6 years now and I have also worked as Onboarding Specialist, Mentor and Sales Coach.
Receptionist, Executive Secretary, Customer Service Executive
I have worked as: Receptionist Executive Secretary Customer Service Executive Administrative Assistant Area Secretary Management Assistant Store Clerk Performing various administrative functions such as: Drafting of documents General File Management Telephone Plant Management Handling of checkbooks Making of spreadsheets
Vast experience in Customer Service Operations, Call Center, Back Office.
With over a decade of experience in operations management, I am a results-driven professional known for optimizing processes, improving efficiency, and leading high-performing teams.
Degree in International Business
I have worked in administrative and financial areas, during the last year I ventured into the area of international purchasing, I have experience in virtual assistance, calendar management, research and analysis of suppliers, customer prospecting, reporting, delivery of results based on established goals.
Customer Experience Leader with 10+ years of experience in contact centers
Customer Experience Leader with 10+ years of experience in contact center operations, quality assurance, and team leadership. Proven track record of leading high-performing teams, improving processes, and increasing customer satisfaction through data-driven strategies and effective coaching.
Expert in Business Administration and study Clinical Psychology
In the business administration career I learned and practiced topics such as; accounting, marketing and administrative processes applied to companies. I am currently studying Clinical Psychology at the university and it is a career that is especially dedicated to social service.
Assisting, guiding, and resolving customers' issues, to ensure trust and loyalty
Esteban Urbina is a skilled Marketing Professional with expertise in sales, marketing strategies, and exceptional customer service. Proficient in communication and problem-solving, he has a proven track record of driving business growth through innovative marketing initiatives, in the cruising business.
Professional with 5 years of experience in client-facing jobs and B2B services.
Seasoned in client-centric roles at Google Workspace and LastPass, with 5+ years of expertise. Adept in virtual assistance and general admin tasks, I excel in providing top-notch support and ensuring seamless operations for my employers. Known for my independent learning capabilities and ability to quickly adapt to any environment.