I have spent 9+ Years self-employed in the hospitality industry.
I have been a owner/part-owner for three businesses in the hospitality industry the past 9+ Years. During this time I have developed multiple KPI Systems to streamline efficiency & increase sales. and have become proficient with many CRM systems. Embracing the change to a fully remote position.
Bachelor in Business Administration
I have over 9 years in the BPO industry with experience in sales, customer retention and technical support for VoIp customers. 5 years of experience In Quality Assurance and Project management with networking and technology product, along with 3 years of experiences as a Virtual Assistant for established companies along with startups.
Customer service and language training.
English teacher in preschool education with experience in creating and implementing lesson plans, fostering language acquisition, and managing classrooms and temp customer service experience.
Lead Financial Analyst, I’m charge of the account receivable.
I have 10 years of experience on Customer Service for various markets, I have been a Supervisor on the area for more tan 6 years now and I have also worked as Onboarding Specialist, Mentor and Sales Coach.
Secretary and Specialist in Administrative Services and Customer Service
I have over six years of experience in administrative processes and customer service, mainly in the life insurance industry. I studied Business Administration for two years and have strong skills in document organization, operational management, and corporate communication. I am detail-oriented, efficient, and eager to contribute to dynamic teams.
Quality Analyst
Quality Assurance and Analysis to evaluate trends and conduct analyses aimed at maintaining standards and achieving new goals. Provide support by creating action plans that enhance our services, focusing on attainable, measurable, and realistic quality targets. Use your expertise to improve team performance and responsibility.
Receptionist, Executive Secretary, Customer Service Executive
I have worked as: Receptionist Executive Secretary Customer Service Executive Administrative Assistant Area Secretary Management Assistant Store Clerk Performing various administrative functions such as: Drafting of documents General File Management Telephone Plant Management Handling of checkbooks Making of spreadsheets
Vast experience in Customer Service Operations, Call Center, Back Office.
With over a decade of experience in operations management, I am a results-driven professional known for optimizing processes, improving efficiency, and leading high-performing teams.
Degree in International Business
I have worked in administrative and financial areas, during the last year I ventured into the area of international purchasing, I have experience in virtual assistance, calendar management, research and analysis of suppliers, customer prospecting, reporting, delivery of results based on established goals.
Customer Experience Leader with 10+ years of experience in contact centers
Customer Experience Leader with 10+ years of experience in contact center operations, quality assurance, and team leadership. Proven track record of leading high-performing teams, improving processes, and increasing customer satisfaction through data-driven strategies and effective coaching.