I am a QA Analyst with more than 3 years of experience.
I studied Chemical Engineering, and I have more than 5 years of experience in the BPO industry as a Tech Support and Billing Specialist Agent, as a mentor for agents in training, as well as a Risk Investigator for global money transfers. Also I have almost 4 years of experience as a Quality Assurance Analysts for 2 different companies.
Industrial engineer, 11 years on the outsourcing industry, Quality&Sales
I had the privilege of working on diverse projects that have honed my expertise I've been working as a freelancer for a year now, besides I have experience as QUALITY EVALUATOR in 2 different places for the past 5 years also Sales, retentions,customer service and I worked as an assisttant manager and Human resources and recruitment.
Bachelor Biology, with experience in data analysis.
Bachelor Biology, With more than 5 years of experience in data analysis, auditing in Management Systems (ISO 9000:2015, ISO 45:001, FSCC), I have worked in various areas within Ingenio San Antonio applying tools such as: power BI, Power Pivot (excel), minitab and and improvements in the sugar production traceability system.