6 workers recommended for you

Dedicated and results-driven professional with over 10 years of experience in customer service, quality assurance, risk investigation, and compliance. Proven ability to detect and prevent fraud, apply regulatory frameworks (BSA, AML, KYC), and support continuous process improvement.

I am a committed and hardworking customer representative and quality analyst with a passion for providing excellent service on every task assigned at all times. Throughout the years, I have gained crucial skills that make me a great asset such as attention to detail, technical skills, time management, people skills, and engagement.

Graduated in Accounting and Finances in the Universidad Nacional Autónoma de Nicaragua (UNAN), later I studied a posgraduate in Advanced FInances

I studied Chemical Engineering, and I have more than 5 years of experience in the BPO industry as a Tech Support and Billing Specialist Agent, as a mentor for agents in training, as well as a Risk Investigator for global money transfers. Also I have almost 4 years of experience as a Quality Assurance Analysts for 2 different companies.

I had the privilege of working on diverse projects that have honed my expertise I've been working as a freelancer for a year now, besides I have experience as QUALITY EVALUATOR in 2 different places for the past 5 years also Sales, retentions,customer service and I worked as an assisttant manager and Human resources and recruitment.

Bachelor Biology, With more than 5 years of experience in data analysis, auditing in Management Systems (ISO 9000:2015, ISO 45:001, FSCC), I have worked in various areas within Ingenio San Antonio applying tools such as: power BI, Power Pivot (excel), minitab and and improvements in the sugar production traceability system.