Client Service Specialist. Problem-solving and customer service.
Throughout my career, I have honed my problem-solving and customer service skills. Gaining experience independently addressing complex issues and making critical decisions. My experience includes a seamless transition from email support to live chat and phone calls operations, ensuring high quality performance.
Psychologist working bilingual customer service specialist, administrative and HR Assistant, appointment setter and followup (cold calling)
Im a psychologist, with experience in clinical and educational psychology, also worked in customer service, handling administrative task (bilingual) and appointment setter.
Virtual assistant
Graduate English teacher, 12 years of experience on BPO industries, bilingual virtual assistant can work from home
I recently graduated from architecture, and i have done local interior designs, i have 3 year of customer service representative, sales representative and quality analyst.
I majored in architecture, Despite doing architectural design work, I also have 3 years of experience working in customer service for different accounts, whether customer care, technical service and sales, I have worked as an interpreter in the medical, legal, and insurance fields and I have volunteered in different environmental organizations.
I am a virtual assistant and bilingual customer service representative.
I started working as a customer service representative for a bank where I spent five years, after that worked 2 year for a remittance company as a dispute specialist and supervisor, Currently i am working as a virtual assistant for an insurance company.
Receptionist | Customer Service Representative | Medical Records Clerk
I have spent the last two years in the BPO industry, starting as a soft sales agent for medical insurance. I then moved to customer service for a ticketing business, where I honed my communication skills. Most recently, I worked as a Receptionist and Medical Records Collector for a law firm, managing calls, emails, and case documentation.
Dispute Resolution, Fraud Investigation & Financial Services.
I am a proffesional with 3 years of experience working in financial institutions. My expertise spans across debit and credit cards operations, as well as remittance services. Skilled in identifying and analyzing fraudulent activities, implementing effective prevention strategies and providing exceptional customer support.
Accountant technician
As an accountant technician I have applied my knowledge working for Hotel Crowne Plaza Managua moving after a couple of years into the BPO industry to build a strong customer service foundation, combined with my soft skills to jump into freelance market to offer my services and expertise.
Call center agent
I recently graduated as an English teacher from the National University Casimiro Sotelo. I have 1 year and 3 months of experience working at IBEX Global Solutions as a Customer Service and Technical Support Agent, specializing in POS systems.
Customer Service, Tech Support and Sales Professional
I am a forestry engineer, with a postgraduate degree in sales management, experience in customer service, sales in different commercial companies (banks, hardware stores, wood for industrial use, forklifts and shelving, outsourcing). I am currently bilingual, I am entering the world of the BPO industry improving my skills.