Customer Service Representative, Quality Analyst, Customer Success Specialist.
I started my customer service career at 18, I worked in a hospital for over 2 years, then moved on to IBEX Global where I got de QA position, and in Concentrix I learned B2B support.
Delivery IT support to end users as well as enterprises
During my previous role, I worked with large amounts of support request and many issues resolved successfully. I am an expert at seeing through data to conclusion. I often relied on my pristine communication skills to present my findings. I was responsible for translating my data into an understandable format for others to read
I am an Executive Assistant with a versatile background
I started my career in the BPO industry, gaining experience in customer service, sales, tech support, and risk investigation. Later, I worked as an Executive Assistant in real estate, managing transactions and supporting executives. I’ve also briefly collaborated with a CEO and CTO, excelling in interpersonal and organizational skills.
I work in a pharmacy, dispensing medications, in charge of purchases, impulse
In 2017, I worked as a pharmacy attendant. From September 2017 to March 2019, I worked as a promoter of pharmaceutical laboratory medicines from El Salvador (Symlab). In 2019, I worked as a promoter for Laboratory Piersan in Guatemala. From 2020 to 2024 (currently), I work at Bazmich Pharmacy.
Dispute Resolution, Fraud Investigation & Financial Services.
I am a proffesional with 3 years of experience working in financial institutions. My expertise spans across debit and credit cards operations, as well as remittance services. Skilled in identifying and analyzing fraudulent activities, implementing effective prevention strategies and providing exceptional customer support.
I have a degree in Economics and a General Technical degree in Accounting
Worked as Administrative Assistant, Participated in Consulting for business plan formulation; Monitoring and Control Technician responsible for Planning and Responsible for Social Networks
Marketing - Supervisor - Customer Service
Monitor, organize and coached the team on a day to day basis Complied with and ensured compliance about client processes , procedures and guidelines Carried Team meetings and actively participated in the monthly and weekly meetings Documented general reports on each team member’s performance and targets.
I have 12 years old experience in the customer service industry.
I have a degree in Science and Education (English). I am also a groomer and a veterinary assistant. I have worked as customer service agent, quality analyst, team lead and senior team lead: customer support, kept quality assurance procedure documentation, Led Team leads and agents through effective communication, coaching, training and development.
Architecture I am an estimator
I am a architect and have experience in customer service, collections and construction estimates I am currently studying a major in interior design
I study Administration, and work in sales
I currently work in sales in the real estate sector, I have also worked in industry sales, and previously in portfolio collections.