Seasoned professional as a generalist in admin support
Over 20 years of experience working for various organizations in Nicaragua and Central America. Experienced in credit analysis, consultancy, management, marketing, project management, translation, customer service, logistics, and more.
Experienced Legal Assistant, Client Success & Project Management Professional
I am a bilingual professional with over six years of experience in customer service, legal support, project management, and client success. Throughout my career, I have worked remotely with U.S.-based companies, managing client communications, scheduling appointments, maintaining legal documentation, and coordinating projects from start to finish. My experience includes working as a Legal Assistant, Client Success Manager, Team Manager, Appointment Setter, and Project Manager. I am proficient in CRM platforms, Google Workspace, Microsoft Office, TaxDome, QuickBooks, Xero, Zoom, Slack, and various case management systems. I excel at organization, problem-solving, multitasking, and delivering exceptional customer experiences. I thrive in fast-paced environments and am committed to accuracy
2+ years in Tech support 3+ years in customer service
Retail Inbound customer Service. Data Entry and Remote Virtual Assistance with Zoho, SalesForce, and other CMRs (I get addapted very quick to any CRM). Tech Support. Networking knowledge. Inbound Customer Service.
“I am a Virtual Assistant. I help clients manage tasks, organize schedules, and
Experienced professional in the real estate industry with a focus on warm calling, lead generation, and customer engagement. Strong background in handling objections, setting appointments, and maintaining CRM systems.
I've been working in call centers for 12 years as agent and Coach/Supervisor
I worked for Capital One as a Coach helping my agents to achieve goals as becoming Coaches or Trainers. As a Quality Analyst for e-Telequote I guarantee that the insurance agents comply with the policy and also al States Law to avoid any type of violations
I work as a Cashier and Pharmacy Assistant at Clinic and Pharmacy The Solution.
I am a bilingual Spanish-English professional with experience in administrative support, cashier operations, pharmacy assistance, and interpretation. In my current role at Clinic and Pharmacy La Solución, I assist with cashier duties, support pharmacy operations, and help ensure patients receive excellent service. I also have experience interpreting for English-speaking visitors, facilitating clear communication in healthcare and community settings. I am organized, detail-oriented, adaptable, and committed to delivering accurate, high-quality work in fast-paced environments.
Customer Service Agent and Trainer
I'm Elvis, a professional in the call center industry with a solid two-year track record as a customer service agent. My expertise spans diverse contact channels including voice, email, and chat. I've adeptly tackled customer inquiries and crafting seamless interactions.
I'm an administrator with a Bachelor's degree in Business Administration.
I have 10+ years of experience managing BPO's (Call Centers), from customer service, collections, Medical coding and Insurance. I've began my BPO career as an agent and worked myself up to: Trainer, Human Resource Manager, Operations Managers and General Manager.
help customer solve issue inbound call and outbound .
Highly skilled in customer service, appointment setting, and closing deals. Proficient in achieving commercial objectives with a positive and creative mindset. Committed to continuous professional development and bringing value to any team. Previous experience at Capital Funded Group & Ibexglobal Nicaragua.
I am a Customer Support Representative with 4 years experience.
Throughout my professional career in customer service, I have been dedicated to providing top-notch support and building meaningful customer relationships. I started as a frontline customer service representative, where I honed my communication and problem-solving skills.