469 workers recommended for you

Managed high-volume omnichannel support (calls, chats, emails) using Zendesk, Amazon Connect, and Twilio Flex. Verified account details, processed data updates, and handled sensitive documents under HIPAA standards. Logged detailed CRM case notes and collaborated daily via Slack to resolve escalations. Managed reception, patient intake registrations, and the center’s master schedule. Gathered background details and medical histories through initial patient assessments. Maintained confidential patient records and performed data entry using Excel and Google Sheets.

I have over six years of professional experience in customer service, payment operations, and risk analysis. Throughout my career, I have supported remittance services, performed KYC verification, monitored transactions to detect fraud, tested new financial products, and collaborated with engineering, treasury, and global partners to investigate incidents, improve processes, and ensure reliable payment operations. My experience has strengthened my analytical, problem-solving, and communication skills, allowing me to deliver exceptional customer service while maintaining operational excellence.

Experienced professional in the real estate industry with a focus on warm calling, lead generation, and customer engagement. Strong background in handling objections, setting appointments, and maintaining CRM systems.

I studied my degree on business on UNAN Managua, on my first job as a currency exchange advisor i was able to provide a local rate and exchange local currency to visitors who were arriving to my country

AI & LLM Engineering: LLM Applications, AI Agents, Prompt Engineering, Model Routing, Agentic Systems, Inference Optimization Multimodal AI: Vision Models, Speech-to-Text, Multimodal Input Processing Automation & Integration: Workflow Automation, REST APIs, API Integrations, Telegram Bot API, Google Sheets API, Supabase

Throughout my professional career in customer service, I have been dedicated to providing top-notch support and building meaningful customer relationships. I started as a frontline customer service representative, where I honed my communication and problem-solving skills.

I have 10+ years of experience managing BPO's (Call Centers), from customer service, collections, Medical coding and Insurance. I've began my BPO career as an agent and worked myself up to: Trainer, Human Resource Manager, Operations Managers and General Manager.

Over 20 years of experience working for various organizations in Nicaragua and Central America. Experienced in credit analysis, consultancy, management, marketing, project management, translation, customer service, logistics, and more.

Highly motivated, results-driven professional with a proven track record in remote sales and customer care. Exceptional problem-solving skills, strong communication abilities, and a commitment to providing top-notch service.Results-driven Virtual Assistant and Sales Professional with over 10 years of experience in customer support, inbound and outbound sales, lead generation, and technical support. Proven track record of exceeding sales targets, converting leads into customers, and delivering exceptional remote customer service.

I am an experienced customer service professional with a strong background in customer support, technical assistance, and risk investigation. Over the course of my 6-year journey, I have demonstrated expertise in handling customer inquiries, resolving issues, and providing exceptional service.