Tourism, Business Hotel Management, Customer Service.
Bachelor in Tourism, Masters Degree in Hotel Business Administration. 10 years in Hotel Industry working in the Front Desk 10 years in Hotel Industry working in the Training Department
Leader who plans, coordinates, and achieves goals on time and within budget.
I am currently working as a Project Manager, driving complex initiatives from conception to successful closure by coordinating cross-functional teams, optimizing budgets, and proactively mitigating risks. In my day-to-day role, I leverage key skills such as stakeholder management, conflict resolution, and leadership, utilizing both agile frameworks (Scrum, Kanban) and traditional (Waterfall) models. To ensure all deliverables meet deadlines and strategic business goals, I rely daily on specialized tools like Jira Software, Asana, and Trello for task tracking; MS Project and Smartsheet for schedule management; and Confluence, Slack, and Teams to streamline documentation and team collaboration.
I like to provide good service and attend to your request that you have asked me
I AM RESPONSIBLE IN MY JOB AND I LIKE TO PROVIDE A GOOD SERVICE TO MAKE THE CLIENT FEEL IMPORTANT TO CARRY OUT THEIR PROCEDURE
Panamenian Attorney and Virtual Assistant
As a Panamanian attorney with a license from the Supreme Court of Panama, I possess specialized knowledge in Criminalistic, Compliance, Justice Administration, Procedural Law, and Victims Rights. I have diverse experience working in various fields, including serving as a Secretary for a Judge, and Virtual Assistant.
I’m a bilingual remote assistant with experience in customer service, appointment setting, administrative support, CRM management, and client communication.
I’m a bilingual remote professional with experience in customer service, appointment setting, administrative support, and daily operations. I help businesses stay organized by managing communication, following up with leads, scheduling appointments, updating records, and making sure customers and teams receive clear, timely support. I’m reliable, adaptable, and comfortable working independently in remote environments. I can handle multiple tasks, learn new systems quickly, and keep details organized without needing constant supervision. My background allows me to support both customer-facing tasks and behind-the-scenes operations, helping companies save time and create a smoother experience for clients and teams.
Customer support, issue resolution, and client experience.
Customer experience professional with experience across travel, hospitality, and service-driven organizations. Skilled in managing customer relationships, resolving complex issues, coordinating across teams, and supporting customers throughout the customer journey. Experienced working with U.S.-based customers and multicultural teams, with a strong focus on communication, problem-solving, service quality, and delivering positive customer outcomes.
On the previous role I managed the complete cycle of contracts control
Business Operations Specialist with 15+ years of experience supporting multinational organizations across healthcare, logistics, manufacturing, and hospitality. Experienced in contract administration, procurement, logistics coordination, finance support, customer success, and process improvement.
Invoice processing, analyze financial data and satisfy customer needs.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Responsible for processing invoices, resolving payment discrepancies, providing problem resolutions, and customer satisfaction.
Handled 80+ daily inquiries, coordinating appointments, referrals, and case foll
Professional with 12+ years of experience in Customer Service, Customer Success, case management, IT support, and administrative operations. Skilled in handling high volumes of inquiries, resolving incidents and complaints, customer retention and follow-up, cross-functional coordination, and remote and in-person support. Results-oriented with strong communication, empathy, problem-solving, and organizational skills. Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint), Gmail, Microsoft Teams, Zoom, CMS, ticketing systems, database and digital file management, remote support, and hardware/software troubleshooting.
I coordinate projects, manage documentation, research, and support business ops
I am a psychologist with over seven years of experience in project coordination, business development, and administrative support within the healthcare industry. Throughout my career, I have worked with international manufacturers and clients, managing regulatory and technical documentation, conducting market research, coordinating projects, and facilitating communication in both English and Spanish. I am highly organized, detail-oriented, and proactive, with a strong ability to learn new tools and adapt quickly. I enjoy supporting teams, improving processes, and delivering accurate, high-quality work in fast-paced, multicultural environments.