7 workers recommended for you

Experienced Operations Manager & Onboarding Specialist with a Strong Background in Customer Service and Team Supervision Performance Management - Problem Solving – Adaptability - Communication Skills. Result-oriented and highly motivated operations supervisor & Training with 14+ years of experience leading and developing high-performing teams in fast-paced call center environments. Proven ability to exceed performance targets, improve customer satisfaction, and streamline operational processes. Expertise in managing diverse teams of up to 20 members, fostering a positive work environment, and driving continuous improvement.

Highly skilled and experienced professional with 23 years of progressive experience in global BPO and telecom operations spanning WFM reporting and compliance, service delivery, complaint and CSAT programmes, training, quality and team leadership. Most recently worked in WFM reporting delivery and Power BI report publication across five global sites for Blackhawk Network, through the reporting platform migration from Sharpen to NICE with no missed publication deadlines. Previously managed all AT&T account operations at Fusion BPO, holding the number one performance position across all client sites. Managed the Training and Quality function as department head. Six Sigma Yellow Belt with a track record of measurable improvement

Currently studying a Bachelor in Business Administration. I have 11 years of experience in the customer service industry. I have worked as a customer service representative, QA analyst and team leader. Because of my experience my last role is an account Manager working with a portfolio of clients.

Experienced Key Account Manager with a track record of cultivating and maintaining strong relationships with key clients. Skilled in driving revenue growth, developing strategic account plans, and exceeding sales targets. Strong communication and negotiation skills.

Global operations and revenue transformation leader with 17+ years of experience driving performance across BPO, CX, AI-enabled sales environments, and multi-region service delivery organizations (LATAM, EMEA, APAC and USA). Trusted advisor to executive leadership, including Microsoft stakeholders, influencing go-to-market strategy, product adoption, and operational execution. Experienced in vendor management, RFP/RFI/RFQs, process redesign, and cross-functional leadership to drive scalable growth and operational excellence. Managed $16M+ pipelines, built sales, operations and training playbooks, KPI frameworks and performance dashboard. Hands-on with Salesforce, Quoteworks, Zendesk, Connectwise, Quotewerks, EOS CRMs, GoHigh Level and automation tools.

Experienced Sales Executive with a background in the printing industry. Skilled in client management, developing new business, and advising on printing solutions. Strong knowledge of printing materials and processes, including Full Color, Direct Inks, and various paper types.

Industrial Engineering graduate with over 8 years of experience, including roles in customer service and as an Account Manager. Currently managing 20+ accounts, maintaining daily communication, analyzing data to identify growth opportunities, and leading onboarding projects. Strong team collaboration and leadership skills.