IT Service Management Specialist | Computer Engineer | Team Leader with expertis
IT Service Management Specialist and Computer Engineer with over 20 years of experience in the technology sector. Extensive background in managing, operating, and supporting IT services, leading high-performance operations teams, and overseeing integration architecture analysis, design, and implementation of integration projects.
Professional with experience in digital product management and Engagement
Product Owner with 4 years driving digital product strategy and execution in SaaS, retail, and telecom. Proven track record in omni-channel engagement, campaign automation (Braze), and funnel optimization through CRM, API, and analytics integration. Skilled in defining roadmaps, prioritizing backlogs, and improving KPIs.
Data/It Engineer with 8 years of experience in important companies
I am a Telecommunications Engineer and a certified specialist in Business Intelligence and Big Data. I have worked with TransUnion, Audifarma, Avista, and Mercaderia, achieving success through projects focused on technological infrastructure improvements for the Data and IT departments in the companies I have had the opportunity to collaborate with