136 workers recommended for you

Senior Project Manager | Director of Operations expert with 13+ years across Customer Service, Tech, BPO, Mental Health, and U.S. Legal. I lead cross-functional teams to streamline operations, improve delivery, and drive measurable gains in CSAT, NPS, and FCR. Known for building high-performing teams, strengthening client relationships, and scaling

Over the past 25 years I have worked on several Management positions, and have also worked in areas related to Quality Assurance and Customer Service. I am always learning something new and value each opportunity that I am given.

Results-driven Operations Supervisor with 12 years of experience in the BPO industry, including valuable experience as an interim Operations Manager. Skilled in critical thinking, data analysis, power management, and strategic planning, I focus on optimizing processes and enhancing team performance. Passionate about leadership and employee engagement.

I am a Patient Communication Manager with experience in healthcare operations, call center management, and logistics. I specialize in handling high-volume communication, coordinating scheduling and referrals, and supporting patients and internal teams. My background includes quality assurance, process improvement, and documentation management, allowing me to maintain accuracy and efficiency in fast-paced environments. I am bilingual in English and Spanish, highly organized, and focused on delivering strong customer service while keeping operations running smoothly.

Operations Manager with experience leading cross-functional teams and end-to-end operations across Training, Quality Assurance, and Recruitment. Known for inspiring leadership, I design, implement, and continuously refine policies and processes to improve efficiency, consistency, and performance.

I have been working on the Sales/Customer service industry for the past 10 years with several BPOs. All programs with a significant sales portion. For most of the companies I started as an agent then promoted to support, supervisor and an operations manager where I have 5 years of experience and accomplished with many skills.

My first job was at a personal injury firm where I handled over 300 cases at a time and soon became a manager. I’ve also worked as a paralegal for Family, Guardianship, Employment law cases, etc. Currently, I’m working with a Garage Door Repair as a Manager for all technicians and dispatchers. In this role, I’ve developed full managerial skills.

I am a professional with a bachelor’s and master’s degree in finance and Banking, graduated from the Central American Technological University (UNITEC), Honduras. I have built my career in project management from inception to closure, covering both technical and financial components. My work across all stages of the project cycle includes planning (developing work plans), execution (field visits, communication with partners and government entities), monitoring (field visits, ensuring timely delivery of deliverables), data processing (database management, statistical analysis), preparing technical progress reports at various frequencies, and designing strategies to achieve grant objectives. On the financial side, I have prepared budgets and amendments, monthly and final financial reports.

Results-driven customer experience professional with 4+ years of experience in high-volume support, e-commerce operations, quality assurance, and team leadership. Proven ability to optimize processes, support large teams, and deliver efficient customer solutions. Highly skilled in CRM systems, order management platforms, and direct executive collaboration in fast-paced environments.

I have managed around 30 electrical energy projects and 10 construction projects. Using programs and tools for project management such as Six Sigma, PMI, Agile.