I am an expert in Management, with Project Management experience and Planning
BPO industries have been my full experience, working with teams & Management. I have created new processes for multiple clients based in the US. Also, I have worked developing multiple departments such as HR, Hiring, & Ops, etc. I love challenges but also I love seeing people perform well.
I am an Operations Division Manager with over 4 years of experience.
Over the past 25 years I have worked on several Management positions, and have also worked in areas related to Quality Assurance and Customer Service. I am always learning something new and value each opportunity that I am given.
Industrial Engineer with over 6 years of experience, my professional background includes business processes improvements, project management and data analysis to achieve operational excellence and meet business goals and strategies.
I'm an Industrial Engineer with 2 master's degree. I've led process improvements and implemented innovative projects for business strategic growth, achieve business goals and improve customer service in 3 of the most recognised and biggest companies in Honduras. I’ve implemented SAP, optimized KPIs, and driven results using Agile, Lean, and 6Sigma.
Telecomunication engineering, with a master on proyect manager.
Telecomunication engineering, with a master on proyect manager. I has experience also as a change manager and as a budget controller. I worked on Tigo ( millcom), Bac ( bank) , and ITS infocom which is manage services of IT and telecom.
Marketing degree with 9+ years of experience in several BPOs.
I have been working on the Sales/Customer service industry for the past 10 years with several BPOs. All programs with a significant sales portion. For most of the companies I started as an agent then promoted to support, supervisor and an operations manager where I have 5 years of experience and accomplished with many skills.
I am a bilingual professional specializing in customer service, talent acquisition, and executive support, helping businesses streamline operations and enhance team efficiency.
With over nine years of experience, I have worked in customer service, talent acquisition, and administrative/executive assistant roles for U.S.-based companies. My background in international business and marketing, combined with my bilingual proficiency in English and Spanish, has allowed me to excel in remote roles, providing high-level support.
I am Business AdministratorI am a finance and operations professional who organizes and manages projects, budgets, and extracurricular programs to ensure efficiency and growth in every organization I work with.
Strategic and detail-oriented People Operations and Financial Leader with 10+ years of experience optimizing HR, payroll, performance workflows in remote and high growth organizations.
Virtual Assistant - Office Manager - Dispatcher - Legal Assistant
My first job was at a personal injury firm where I handled over 300 cases at a time and soon became a manager. I’ve also worked as a paralegal for Family, Guardianship, Employment law cases, etc. Currently, I’m working with a Garage Door Repair as a Manager for all technicians and dispatchers. In this role, I’ve developed full managerial skills.
I am a BPO Team Lead, Quality Assurance Analyst and New Hire Trainer
For the past 4 years I have been in the BPO industry, I first started in 2020 as a Universal Agent, working with Cloudbreak as an operator. I ascended over to being a Trainer were I trained about 35 waves for Cloudbreak and Windstream. I then transferred to being a Team Leader for Windstream and concluded as a QA for Samsung.
Stage Manager and Producer events, in Marketing and sales.
I am an experienced event producer, sales and marketing professional, and digital marketer with over 10 years of experience in the television industry. I have a proven track record of success in developing and executing marketing strategies, managing sales campaigns, and producing leadership events.