Content creator & creative assistant with bilingual customer service experience.
I have experience in content creation, customer service, education, events, and design. I am fluent in English and Spanish, studied Nursing for three years, and I am a Design student. I have created UGC, social media videos, and commercial content for brands. I have also worked in event production, organized parties in Santiago, and worked as a hostess, promoter, and bartender. I use digital tools such as Canva, Procreate, Illustrator, Photoshop, social media platforms, a computer, and an iPad. My key skills are communication, creativity, organization, adaptability, fast learning, and working well with people. I have managed content projects, private Spanish language classes, and event support tasks.
experience supporting fast-paced teams in customer service
Administrative and Customer Support professional with experience supporting fast-paced teams in customer service, sales support, and administrative operations. Skilled in managing executive tasks, client communications, scheduling, and digital tools. Known for improving organization, streamlining communication, and delivering high-quality bilingual (English/Spanish) support.
I am a customer service agent with experience in different lines of business.
I have experience with different lines of business I have experience as a quality analyst I have experience as receptionist
I am an expert in Management, with Project Management experience and Planning
Senior Project Manager | Director of Operations expert with 13+ years across Customer Service, Tech, BPO, Mental Health, and U.S. Legal. I lead cross-functional teams to streamline operations, improve delivery, and drive measurable gains in CSAT, NPS, and FCR. Known for building high-performing teams, strengthening client relationships, and scaling
Logistics coordination, operation management, distribution
Bachelor’s Degree in Business Management with experience in logistics, inventory management, dispatch operations, and operational coordination. Experienced in managing and controlling high-volume inventories, tracking movements, ensuring asset traceability, and coordinating with operational teams to ensure compliance with logistics processes. Results-oriented, with strong teamwork skills and adaptability to dynamic environments.
Over two years of experience working remotely, being a personal assistant, admin assistant, marketing assistant and maintenance coordinator. Fast learner, reliable, bilingual.
I'm a Modern Language graduate with a major in English, two and a half years of experience working as an assistant carrying out task as CRM management, data entry, costumer service and sales
Using CRM Software, Calendar Management
Driven and results-oriented healthcare professional with over 6 years of experience in pharmaceutical services, healthcare administration, and customer engagement. Equipped with a BSc in Pharmaceutical Technology and a proven record of building strong client relationships, resolving complex issues, and exceeding performance targets.
as customer service specialist, my tasks were based on customer satisfaction
I studied my degree on business on UNAN Managua, on my first job as a currency exchange advisor i was able to provide a local rate and exchange local currency to visitors who were arriving to my country

I have an English major with 10 years of experience in customer service.
In 2016, I started working on a shipping agency as operator, fleet manager, commercial / marketing and supply chain department. After that experience I have 2 years working as an ECE Teacher in an International school, 1 year as a remote VPA caller for dental offices across the USA and then, back again in the Maritime Sector as Fleet/Commercial.
Administrative Assistant and Data Entry Specialist
Administrative professional with experience in data entry, virtual assistance, documentation, database management, and remote operations. Skilled in maintaining accurate records, coordinating administrative processes, managing confidential information, and supporting teams in fast-paced environments. Experienced in meeting productivity and quality targets, training team members, and improving workflows.