I analyze leads performance, review customer interactions, and provide insights
Former Advertising student with 10+ years in the Call Center industry, experienced in Customer Service, Sales, Quality Assurance, Team Leadership, and Recruitment. Skilled in communication, problem-solving, and leadership, with a proven ability to adapt and deliver results in fast-paced environments.
I have worked for long time in sales, customer service, and more.
Experienced Sales Representative with a proven track record in outbound and inbound sales. Skilled in convincing customers and closing sales. Strong listener with empathy and the ability to add value to customer interactions.
I have one year of experience in the BPO industry, providing customer service.
I have one year of experience as a Medical Scheduler at Uromedix and four months of experience as a Medical Scheduler at Palm Beach Urology. My experience focuses primarily on primary healthcare, particularly in urology. I am responsible for scheduling, confirming, rescheduling, and canceling patient appointments, as well as scheduling medical procedures such as cystoscopies, PVRs, UroLift, and other urological procedures. I also process and send medical records, laboratory orders, referrals, and diagnostic imaging orders, and follow up with patients regarding their appointments and medical needs. I have experience using medical systems such as Intergy and UroChart, as well as knowledge of ICD-10 and CPT codes. Additionally, I have two months of experience as a Sales Agent.
Customer Support & Retention Specialist with 5+ years of experience.
5+ years of experience in customer service, back-office support, escrow assistant retention, sales support, billing assistance, technical troubleshooting, and loan document processing. Seeking remote opportunities.
I guide clients through the intake process and provide support.
With more than six years of experience in customer service, five years of experience in various positions in the hospitality industry. Collaborative with diverse groups and good at establishing relationships.
sales and customer professional support with two years of experience at Altice
Customer-focused Sales Professional with 2 years of experience in telecommunications at Altice Dominicana. Skilled in consultative selling, client relationship management, cross-selling, data entry, and CRM tools. Multilingual (English Advanced, Spanish Native) with strong leadership and problem-solving skills, background in military service, and expertise in delivering high customer satisfaction in fast-paced commercial roles.
Inbound and outbound call management, customer satisfaction and problem solving
I’ve managed large pipelines navigating through different CRM to maintain order regarding leads as well as to bring support to current and possible customers, managing over 100 calls a day including emails and chats, along providing accurate information and respondes on a timely manner
Quality Assurance Supervisor. Monitored and evaluated agent calls
Experienced Technical Support and Quality Assurance professional with over 10 years of experience in customer service, technical support, sales, and quality management. Skilled in troubleshooting, customer relationship management, call monitoring, performance evaluations, coaching, and process improvement. Worked as a Technical Support Representative, Sales Representative, and Quality Supervisor, managing quality standards, providing feedback, and helping teams improve performance. Proficient in Microsoft Office, reporting tools, customer support platforms, and problem-solving in high-pressure environments. Bilingual in Spanish and English with strong communication and conflict resolution skills.
Remote Automotive Sales professional with one year of experience selling vehicle
I have experience in remote sales, customer service and commercial management. I worked for a year in the automotive sector for a vehicle sales platform in Spain, where I advised customers throughout the purchase process, tracked leads and used CRM systems to manage opportunities. I am characterized by being organized, results-oriented and committed to providing excellent customer service.
Customer service, tourism and operations experience in Spanish and English.
Results driven Customer Service professional with 7+ years of experience in hospitality, aviation, remote support, and call centers. Skilled in delivering exceptional customer experiences, resolving issues, and building strong client relationships.