Electronic engineer, Technical support , Helpdesk, Customer Service
Electronic Engineer , Tech Support Tier 1, Tier 2 , Help Desk , Cisco Small Business networking Engineer, Work as broadband Tech Support and Customer service agent
Intake Specialist -Collect and verify essential data to initiate a BI case.
I have a business administration degree, I have worked in different positions related to customer service and administrative assistance, such as customer service agent, bilingual receptionist, bilingual secretary, bilingual technical assistant, account success representative, and intake specialist.
Solve people's technical issues as effective and as quick as possible
Systems engineer graduate with customer service and social media marketing experience. Strong technical background and excellent communication skills. Proficient in social media platforms with experience managing online communities and websites.
customer support representative and risk investigator
With 7+ years in BPO. Excellent customer service skills, Strong critical thinking, Data analyst and fraud prevention skills. I ensure that operations meet expectation through transparent communication and Innovative methodologies. United healthcare and Remitly
Customer Service, Moderation, Front-end, Passionate about technology
Systems Engineering student at Universidad Iberoamericana de CIencias y Tecnología. Work experience in Customer Service in a family business for more than 3 years. Moderation of business or entertainment content for more than 2 years. Front end development in projects delivered to ventures.
I focused on customer Success and Data Analysis for S500 companies.
SR Specialist, Customer Success for Microsoft with 3 years of experience driving retention, satisfaction, and revenue growth in fast-paced B2B environments. With experience assisting Senior Account Managers, Executive Managers, and SDM. Known for great organizational skills, proficient in leading small and medium projects with a proactive approach.
Technical Support and Customer Service agent during 3 years and 5 months
Studied Customs Administration approving the third year of the degree in 2019. October 2020- March 2022, worked at Ibex Global nicaragua call center May 2022 - April 2023, worked at Concentrix July 2023- April 2024, Worked at Webhelp Nicaragua
Call center agent, expertise in tech support, customer service and backoffice
I have completed three years of studies towards a Bachelor's degree in Law. In addition, I have gained extensive experience working at Concentrix Nic in multiple areas, including technical support, backoffice, and customer service. During this time I have been able to experience other areas such as an SME and Training apprentice.
Project Engineer mgnt budget, PowerBi reports, ACad, Designer for ElectSecurity
From technical design to tendering, supervision, and implementation of Electronic Security and Telecom Networks. Successfully coordinated and supervised a CCTV System for a sugar factory $150k. Led the proposal for a Solar energy project $70k. I collaborated in the HFC network for Internet and CableTV, Carrying out CAPEX, budget, quotes $3M
Customer Service & Technical Support Professional | 9+ Years of Experience
I am a dedicated and results-driven customer service professional with over 9 years of experience in delivering exceptional support for international companies. Skilled in technical support, customer service, sales, and billing, with a strong ability to resolve complex issues efficiently while ensuring customer satisfaction.