Customer Service Call Center Representative

Full Job Description

We are looking for an organized, detail-oriented, and hard-working individual with experience in customer service and administrative responsibilities. The candidate must enjoy helping others, as this is the main focus of our business.

Job Responsibilities

Job responsibilities will include:

• Providing the highest level of customer service
• Taking inbound calls and providing accurate, satisfactory answers to their inquiries and concerns
• Scheduling patients and responding to patients via email
• Completing intakes for new patients and collecting all insurance information
• Reviewing patient accounts, providing updates and information
• Handling various other administrative tasks
• Effectively communicating with Physical Therapists, patients, and other team members

Job Requirements

Candidate must also possess:

• Excellent verbal and written communication skills
• The ability to multitask and work well with others on the team
• Comfortable working in fast-paced environments
• Phone skills, including familiarity with complex or multi-line phone systems
• Proficient in MS Word and Excel
• A patient and empathetic attitude

Skills Required

• Customer Support - Expert
• Admin Support - Expert
• Customer Service - Expert

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