Director of Operations

Full Job Description

What we’re looking for:

We are seeking a highly organized, detail-oriented, and experienced Director of Operations to join our dynamic startup team. As the Director of Operations, you will oversee the day-to-day operations, streamline processes, and ensure the efficient functioning of our business. You will also be responsible for hiring, training, and managing operational staff, playing a crucial role in supporting our growth and success.

Who we are:

Our business focuses on digital startups, covering everything from product development to marketing. You will be an integral part of our operations.

The budget for this role will vary depending on the candidate's level of expertise, experience, and portfolio.

Important:

To apply, please include a write-up addressing the following question: "What made you interested in this role and why?"

Job Responsibilities

Job Responsibilities

• Oversee and manage day-to-day operations, ensuring efficiency and effectiveness.
• Develop and implement operational policies, procedures, and quality measures.
• Hire, train, and manage operational staff, fostering a positive work environment.
• Conduct research and gather data for market and product analysis.
• Coordinate projects, ensuring timely and within-scope completion.
• Manage the team for data entry, spreadsheets, and proformas with high accuracy.
• Communicate with vendors for information, pricing, and evaluation.
• Develop and manage budgets, track expenses, and ensure financial efficiency.
• Utilize Zoom for meetings and manage logistics.
• Use Slack and email for team communication and collaboration.
• Create decks and Loom videos to relay information clearly to the team.
• Monitor and analyze KPIs to drive continuous improvement.
• Ensure facility maintenance and safety, coordinating with vendors.
• Help assist in strategic planning, goal setting, and problem-solving.
• Participate in P&L reviews and manage financials.
• Motivate, guide, and mentor a high-performance team.
• Oversee all operational staff and provide guidance on projects and initiatives.
• Lead annual budget development and financial analysis.
• Identify opportunities to improve processes, tools, and technology.
• Support decision-making with data, analytics and insights

Job Requirements

Job Requirements

• Proven experience in an operations and management role.
• Strong leadership and team management abilities.
• Experience in hiring, training, and managing staff.
• Strong research abilities with a focus on market and product research.
• Intermediate experience in project coordination and project management.
• Proficient in data entry with high accuracy.
• Proficient in using productivity tools (e.g., Google Docs, Google Workspace).
• Advanced skills in using spreadsheets (Google Sheets).
• Experience with project management tools (e.g., Clickup, Trello, Asana).
• Proficient in using Zoom for meetings and managing logistics.
• Proficient in using Slack for team communication and collaboration.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks simultaneously and work independently.
• Strong organizational and time management skills.
• High level of discretion and confidentiality.
• Ability to gather and relay information effectively to the team.
• Experience in creating presentation decks to convey information.
• Familiarity with using Loom or similar video tools to communicate information.
• Experience with financial management, including budgeting and expense tracking.
• Ability to adapt and solve problems in a dynamic and changing environment.
• Ability to read, analyze, and interpret business periodicals, journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the public.
• Experience working in a startup environment.
• Ability to solve practical problems and deal with a variety of variables in situations with limited standardization.
• Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
• Ability to work with routine and/or repetitive activities but also respond to disruption and change.
• Effective multi-tasking and organization.
• Thrives in a dynamic environment and easily acclimates to changes in process/systems for overall improvement of the organization.
• Clear communication, both written and verbal, with proper grammar and spelling.
• Demonstrated knowledge of key metrics and financial analysis.
• Demonstrated ability to partner with all levels of an organization.

Skills Required

• Operations Management
• Administration
• Data Entry
• Research
• Project Management
• Zoom
• Slack
• Market & Product Research
• Policy Development
• Vendor Management
• Team Management
• Training & Development
• KPI Monitoring
• Financial Management

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field (preferred).
• Five to seven years’ experience in operations management or a similar role.
• Three to five years’ managerial experience leading teams.
• Strong leadership, communication, and organizational skills.
• Ability to thrive in a demanding environment and manage multiple tasks effectively.

Skills Required

• Administration - Expert
• Project Management - Expert
• Business Analysis - Expert

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