Dynamic Customer Support Representative for Residential Leasing

Full Job Description

A growing property management company in Ontario, Canada is looking for a dynamic Customer Service Team Member/Administrative Assistant to join our small team along side other remote team members. The ideal candidate is adaptable, proactive, eager to collaborate with colleagues, help streamline processes, and can perform a variety of administrative and customer support tasks.

The pay will be determined based on experience and competence. After a probationary period, we are willing to offer pay increases and incentives based on performance.

Responsibilities may include:

- Keeping our CRM (LeadSimple) up to date

- Exchanging text messages with customers

- Phone calls, both outgoing and incoming with customers

- Drafting emails

- Inputting data

- Assisting with leasing documents

- Responding to maintenance calls, texts, and emails in a timely manner

- Manage, coordinate, and schedule appointments

- Prepare and send out notices of entry, letters, reminders, and other correspondence

- Create work orders

- Record and maintains general and confidential files and documents

- Perform other duties as assigned

Requirements:

- At least one year of BPO experience.

- Great verbal and written communication skills.

- Excellent work ethic.

- Familiar with email and calendar management.

- Cooperative, and willing to help others on our small and tight-knit team

Preferences:

Experience with using the following is a strong asset: Google (gmail, goocalendar, docs, and sheets), Slack, LeadSimple, and Buildium.

Please email your resume and a 1-2 minute audio introduction recording to management@macmanagement.ca

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Customer Support - Intermediate
• Admin Support - Intermediate
• Email Support - Intermediate
• Cold Calling - Intermediate
• Customer Service - Intermediate
• CRM - Intermediate

Attachments

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