Revenue Recovery Specialist

Full Job Description

We are seeking a dedicated and skilled Revenue Recovery Specialist, your primary responsibility will be to manage and recover failed transactions within our payment processing system. You will play a crucial role in ensuring our revenue is maximized by reaching out to users to resolve payment issues or process account cancellations.

Job Responsibilities

• Monitor and track all failed transactions within our payment processor.
• Proactively reach out to users via email, phone, or other communication channels to resolve payment issues.
• Capture payments from users with failed transactions.
• Assist users in updating their payment information or resolving any technical issues.
• Process account cancellations for users who are unable or unwilling to resolve payment issues.
• Maintain accurate records of all communications and actions taken.
• Collaborate with the customer support team to ensure a seamless user experience.

Job Requirements

Qualifications

• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Experience with payment processing systems is a plus.
• Ability to work independently and manage time effectively.
• High level of empathy and customer service orientation.
• Basic computer skills and proficiency with email and CRM systems.
• GREAT & POSITIVE attitude is a MUST!

Requirements

• Advanced level of English is highly desirable.
• Reliable internet connection and a quiet place for making calls.
• Driving customer satisfaction and loyalty, and ultimately contributing to the long-term success and growth of the business.

Compensation

• Competitive base salary of $1,000 per month.
• Performance-based bonuses based on successful revenue recovery.
• Opportunity to work with a dynamic and innovative team.
• Career growth and development opportunities.

Bottom Line: We PRIDE ourselves on giving our users the BEST experience possible. We are a VERY FAST GROWING company, and looking for someone who wishes to grow with a company that looks out for YOUR BEST INTEREST as well! We believe in taking care of our people as much as possible, and looking for team members to grow into senior positions as we continue to grow.

Application Process: If you would like to join our team, PLEASE APPLY by doing the following:

1. Record a short LOOM video introducing yourself. 
2. Attach your resume with your application

*APPLICANTS WITH PROVIDED ITEMS WILL BE PRIORITIZED*

Skills Required

• Customer Support - Expert
• Financial Analysis - Intermediate
• Financial Reporting - Intermediate
• Accounting - Intermediate

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