Virtual Account Manager Assistant

Full Job Description

We seek an organized and motivated Virtual Account Manager Assistant to join our team. This role is perfect for someone who thrives in a fast-paced environment and is passionate about customer service, sales, and project management. As a Virtual Account Manager Assistant, you will support our strategist team by managing client communications, assisting with project management, and ensuring exceptional customer service. Your role is vital in maintaining client satisfaction and contributing to the overall success of our business.

Job Responsibilities

• Client Communication: Serve as clients' primary point of contact, managing day-to-day communications and ensuring their needs are met promptly and effectively.
• Project Management: Assist in coordinating and managing projects, ensuring timelines are met, and deliverables are completed to the client's satisfaction.
• Sales Support: Provide support to the sales team by preparing proposals, tracking sales metrics, and assisting with client presentations; as well as identifying upsell possibilities for our clients.
• Customer Service: Address client inquiries and concerns, providing solutions and ensuring a positive client experience.
• Organizational Tasks: Maintain and organize client files, schedules, and project documents to ensure seamless operations.
• Collaboration: Work closely with strategists and the production team to ensure client expectations are met and exceeded.

Job Requirements

• Proven experience in customer service and sales.
• Strong organizational and project management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency with CRM software and project management tools.
• Ability to work independently in a remote setting.
• Strong problem-solving skills and attention to detail.

Skills Required

• Marketing Strategy - Intermediate
• Marketing Project Management - Intermediate
• Sales - Beginner
• Customer Service - Expert

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate ProsMarketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..