Account Manager For Digital Marketing Agency

Full Job Description

We’re hiring an Account Manager to own both the external relationship with clients and the internal execution of their deliverables. Think of this role as a blend between a Project Manager (ensuring things get done, on time) and a Customer Success Manager (ensuring clients feel heard, supported, and successful). You'll act as the operational hub for each account—keeping communication clear, timelines tight, and clients confident.

If you’re organized like a PM, love people like a CSM, and want to play a pivotal role in client success and retention—this role is designed for you.

What Your First 6 Months Will Look Like

First 30 Days: Onboard & Integrate

• Complete Reibar Marketing’s onboarding
• Learn our service offerings, client portfolio, and internal systems (Monday, Slack, Google Drive, Notion, etc.)
• Review existing client documentation, deliverables, and KPIs
• Shadow client meetings and internal project stand ups
• Begin assisting with task tracking and communication for 2–3 client accounts
• Understand Reibar’s tone, communication cadence, and reporting expectations

Days 31–60: Take Ownership

• Begin leading monthly check-in calls for your assigned clients
• Manage project timelines and deliverables independently across SEO, PPC, content, link building, and web
• Create clear task briefs for internal team members based on client strategy
• Communicate proactively with clients about progress, wins, blockers, or next steps
• Begin surfacing low-level issues or inefficiencies and proposing solutions
• Handle cross-functional coordination between strategist, analyst, writer, designer, and developer

Days 61–90: Optimize & Build Trust

• Fully own your client portfolio and internal project workflows
• Deliver confident, insight-driven updates that demonstrate value to clients
• Implement recurring processes for reporting, check-ins, and feedback collection
• Identify opportunities to upsell or retain clients by showcasing growth potential
• Participate in internal retrospectives or process reviews, bringing client insights to the table
• Flag opportunities to improve onboarding or execution gaps based on experience so far

Day 91–180: Scale & Improve

• Continuously improve how we communicate value and deliverables to clients
• Partner with team to improve internal SOPs and delivery systems
• Contribute to client case studies or testimonials through successful account work
• Support leadership in account renewals, growth conversations, or churn prevention efforts
• Be a trusted internal and external face of Reibar—someone clients rely on and team members respect

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 😃

• 100% remote and flexible working environment
• Competitive salary paid in USD, based on your skills and experience
• Paid Time Off, including vacation days, personal time, and sick leave
• Local Holidays Off — we respect your country’s public holidays
• Health Support Allowance — we offer a monthly stipend to support your health and wellness needs (can be adjusted to specifics, e.g., reimbursement for private health insurance)
• Opportunities for professional growth, training, and development within a fast-growing company
• A positive, collaborative team culture where your contributions are valued
• Open communication — if there’s a benefit that matters to you, we’re happy to discuss it

Job Responsibilities

• Be the main point of contact for a portfolio of 10–20 clients
• Own project timelines and deliverables across SEO, PPC, content, link building, and web design services
• Run regular client check-in calls, reporting on progress and aligning next steps
• Translate high-level client goals into actionable task plans for internal teams
• Manage project workflows using Monday and Slack, ensuring deadlines are hit
• Track and report on KPIs, campaign results, and performance indicators
• Send reports to clients showcasing their progress
• Proactively identify issues or delays—and resolve them before they become problems
• Communicate with clarity and empathy, keeping clients aligned and informed
• Work closely with our SEO strategist, SEO analyst, PPC strategist, writers, designers, and developers to deliver work
• Review deliverables (SEO reports, content, ad campaigns, designs) before client delivery for quality and accuracy
• Identify opportunities to improve our service delivery or streamline workflows
• Surface new service needs as client businesses grow (e.g. “It’s time for a site redesign” or “Let’s layer in paid search”)
• Collaborate with leadership on renewals, expansions, and retention plans

Job Requirements

• 2–5 years experience in account management, client success, or project management (agency or SaaS preferred)
• A strong understanding of digital marketing channels: SEO, PPC, content, and web (you don’t need to execute, but you must understand how they work)
• Excellent verbal and written communication—clear, friendly, and professional
• Exceptional organizational skills and comfort juggling multiple projects at once
• Experience using project and client tools like Monday, Slack, Google Drive, and Notion
• Proactive mindset—anticipates problems and solves them before they escalate
• Positive, client-first attitude with a bias toward clarity and ownership
• Bonus: Familiarity with the real estate investing industry

Skills Required

• Project Management - Expert
• Marketing Project Management - Expert
• Marketing - Intermediate
• Customer Service - Expert
• Digital Marketing - Intermediate

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