Assistant to Client Success Manager

Full Job Description

If your dream job involves:

✓ Working with high-profile business owners

✓ Working among a team of full-stack A-players

✓ Digital marketing

✓ 100% remote position

✓ Annual paid vacation and time off

Then you can’t afford to skip this post. Why?

Because we’re looking for a dynamic Assistant to Client Success Manager who wants to thrive in the world of digital marketing, supporting our manager and our customers on daily basis. If you're a natural go-getter and you want a role where your talent and dedication are truly valued, look no further than AddMedia NYC.

As an Assistant to Client Success Manager, you'll play an important role in supporting our manager in managing client relationships by facilitating day-to-day communication, addressing needs and concerns, and overseeing client's requests and inquiries by collaborating with internal teams.

Furthermore, we are looking for a talented assistant that will proactively identify opportunities to enhance client success and satisfaction, contributing to the overall growth and retention of our clients.

Naturally, you’ll need strong organizational and administrative skills, and a proactive attitude. If you're attentive, driven, and passionate about helping our team and clients succeed, you're the perfect fit for this role!

TEAM FOCUSED CULTURE:

• Growth Potential: Join a fast-growing company where opportunities for advancement abound. This position is open because of our rapid expansion - seize the chance to grow with us!

• Company Culture: At AddMedia NYC, we prioritize both professional and personal growth. You'll experience a workplace where kindness is abundant, and every team member is given the opportunity to flourish.

• Learning Opportunities: We're firm believers in continual learning. Asking questions is encouraged, and mentorship and upward growth opportunities are readily available.

• Competitive salaries, robust bonus structures, and generous paid time off are just a few of the perks you'll enjoy as part of our team.

Compensation:

Starting $1,800 USD per month

Job Responsibilities

RESPONSIBILITIES:

• Providing administrative support to the Client Success Manager, such as managing calendars, scheduling meetings, note-taking, and organizing documents.

• Acting as a point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner via e-mail, text messages, and sometimes phone calls.

• Coordinating meetings, appointments, and follow-up actions with clients and internal teams.

• Assisting in the onboarding process for new clients, including gathering necessary information and facilitating the setup of accounts or services.

• Collaborating with internal departments such as sales, fulfillment, and operations to ensure alignment with client needs and objectives.

• Assisting in the preparation and delivery of client presentations, reports, and materials.

Job Requirements

MUST-HAVE:

• Excellent level of English, both written and spoken (this is a must)

• Interest in digital marketing/advertising

• Ability to thrive in a fast-paced environment with competing priorities

• Previous experience as an assistant and working with clients

• Quick learner with a think-on-your-feet attitude to foresee the needs of our Client Success Manager and our customers

• A commitment to upholding high standards of excellence, both for yourself and for our clients

Skills Required

• Customer Support - Intermediate
• Admin Support - Intermediate
• Email Support - Intermediate
• Administration - Intermediate

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