Bilingual Lead Follow-Up VA - (Spanish and English)

Full Job Description

StretchMed, a leading wellness studio in San Juan, Puerto Rico, is seeking a Virtual Assistant who is fluent in Spanish to join our team as a Lead Follow-Up Specialist. In this role, you will be responsible for reaching out to potential customers and providing them with information about our studio's offerings. Your primary goal will be to engage leads, answer inquiries, and ultimately convert them into satisfied customers.

Job Responsibilities

• Conduct proactive follow-up calls and emails to potential customers who have expressed interest in StretchMed's services.
• Provide detailed information about our studio, services, and promotions to potential customers.
• Build and maintain positive relationships with leads, addressing any concerns or questions they may have.
• Collaborate with the sales team to schedule appointments for interested customers.
• Record and update customer information accurately in the CRM system.
• Meet weekly and monthly targets for lead conversion and sales.

Job Requirements

• Excellent communication skills in both English and Spanish.
• Proven experience in customer service, sales, or a similar role.
• Ability to work independently and meet set targets.
• Familiarity with CRM software and basic computer skills.
• Strong interpersonal skills and a customer-focused mindset.
• Reliable internet connection and a suitable home office setup.

Skills Required

• Admin Support - Expert
• Customer Service - Expert
• Sales Representative - Expert

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