Care Navigator

Full Job Description

We are looking for a compassionate and organized Care Navigator to serve as the first point of contact for individuals seeking care at Luna Joy. You will guide potential patients through our intake process, answer their questions, and help schedule their first appointments. Your role combines patient advocacy with light sales, ensuring each person feels supported and confident about their care journey.

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Job Responsibilities

Handle inbound and outbound calls, messages, and emails from potential clients

Educate patients on our mental health services and care pathways

Assess client needs and help them book their initial appointment

Provide warm, empathetic follow-up to ensure care engagement

Maintain accurate records using CRM and scheduling platforms

Collaborate with clinical and operations teams to streamline handoffs

Meet weekly goals for response time, conversion rate, and client satisfaction

Job Requirements

• Minimum 2 years of experience in healthcare, patient intake, or care coordination
• Experience in sales, customer service, or outreach rolesStrong verbal and written communication skills (C1-level English)
• Knowledge of mental health or women's health preferred
• Tech-savvy and comfortable using tools like Google Workspace, CRMs, and telehealth platforms
• Highly empathetic, organized, and self-directed.

Skills Required

• Customer Support - Expert

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