Case Manager

Full Job Description

Our U.S. law firm is hiring a bi-lingual English/Spanish VA for a full-time Case Manager position.

YOU – An incredibly organized, outgoing, and detail-oriented person who loves to learn new things and help others. You love working remotely and are ready to talk to clients in both English and Spanish.

US - One of the fastest-growing (and best) law firms. We're non-traditional and proud of it. We help people fight traffic tickets and criminal charges. We leverage technology, provide 5-star customer service, and we get S#^!T done for our clients.

Our team already has 10 full-time VAs and we are looking to hire additional awesome team members.

This is a full-time position (40 hours per week).

Specifically, we are seeking candidates who can work one of the following shifts:

- Weekdays, M-F (starting at 9:00AM US CST – 6:00PM US CST)

OR

- Weekdays, M-F (starting at 9:30AM US CST – 6:30PM US CST)

*including 1 hour lunch break

Job Responsibilities

You will support our team by speaking with clients over phone, text message, and email. You will provide legal and administrative support to Attorneys.

Additionally, you will review and manage case files. You will be part of the Case Management Team which meets daily for trainings and meetings. Full training is provided.

Job Requirements

- Previous experience working in a virtual role

- Experience in a customer service and/or support type position

- Outstanding organizational skills and active listening ability

- Strong writing and analytical skills

- Experience drafting legal documents

- Excellent time management skills with a proven ability to meet deadlines

- Eager to learn and has a strong work ethic

- A desire to help people

- Willingness to speak on the phone to clients in both English and Spanish

- A fast and stable internet connection

- A quiet work environment

****To be considered for this position, send a video (approximately 1 minute in length) describing WHY YOU ARE AWESOME for this position. If you don’t bother sending a video, you will not be considered.

Skills Required

• Customer Support - Expert
• Admin Support - Expert
• Phone Support - Expert
• Email Management - Expert
• Administration - Expert
• Writing - Intermediate

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