Client Account Manager (Remote)

Full Job Description

Job Title: Client Account Manager (Remote)

Who We Are:

At Ninedot, we are a team of innovative problem solvers, breaking through the status quo to deliver creative solutions with a vengeance. As a digital marketing agency specializing in bespoke website design & development, we pride ourselves on being the best at what we do! We’re headquartered in Providence, Rhode Island, but have a global team working hard to ensure our clients’ success.

We’re growing fast, and we’re looking for highly motivated individuals who want to make an impact and grow with us. Is that you?

What We’re Looking For:

We need a Client Account Manager! This is a remote (work-from-home) position.

As a Client Account Manager, you’ll be the bridge between our clients and our internal teams, translating client goals into actionable project strategies. This role requires both excellent relationship management and project management skills. While you won’t be directly responsible for building websites or running campaigns, you’ll need a solid understanding of website design and development to communicate client goals effectively to our specialists.

You’ll work closely with clients to manage their expectations, troubleshoot issues, and ensure their projects run smoothly from start to finish. Your ability to translate data and digital performance metrics into actionable insights will be key to both client satisfaction and campaign success.

Salary & Growth Opportunities:

• Starting salary: $1,500/month-$2,000/mo. (Depending Experience)
• You’ll work closely with the CEO during your first 60 days to learn the role.
• You’ll gradually be assigned clients, allowing time to build confidence.
• Performance will be evaluated based on client retention and campaign performance.
• Strong growth opportunities for Client Managers who take on additional accounts past a full slate. We actively promote from within, with successful Client Managers being first in line for promotion into our core strategy team.

Make Sure You’re Comfortable With:

• Remote working: This is a remote position.
• 60-day trial period: We start all job offers with a 60-day trial to ensure mutual fit.
• Working hours: U.S. Eastern Standard Hours (8am-4pm EST).

Our Values:

• Truth: We are committed to honesty and transparency in all that we do. If something isn’t working, we tell the client. If we make a mistake, we own it.
• Responsibility: We go the extra mile to deliver results and continuously look for ways to do more. No one says, “That’s not my job.” We lean into challenges.
• Heart: We care deeply about our clients, our work, and each other. Our work has meaning, and we treat our clients' businesses like our own.

How to Apply:

If you’re interested, please submit the following:

1. A link to your resume in PDF format with the following naming convention: [Lastname.Firstname.Client-Manager.pdf].
2. Details of your relevant experience.
3. Your answer to this question: If you were an animal, what animal would you be and why?
4. Your answer to this question: What does this quote mean to you? "Work is love made visible" - Khalil Gibran.

Optional: Include a link to your completed personality quiz.

Submit your application to:

We’ll be looking for people who can make their submissions easy to review. In client management, it’s all about making things as smooth as possible for the client!

Required Skills:

• Marketing Strategy – Intermediate
• Customer Support – Expert
• Project Management – Expert
• Marketing Project Management – Expert

Job Responsibilities

Key Responsibilities:

• Serve as the primary point of contact for clients, managing relationships and acting as the liaison between clients and internal teams.
• Understand website design and SEO well enough to guide clients and influence project strategies.
• Work closely with developers and marketers to ensure that project goals are met and that client requests are executed in a timely and effective manner.
• Manage the full project lifecycle, from strategy development and execution to troubleshooting and optimizing ongoing campaigns.
• Utilize data and digital performance metrics to provide actionable insights to clients.
• Manage multiple clients and projects simultaneously, ensuring a high level of client satisfaction.
• Conduct regular Zoom meetings with clients to discuss progress, provide updates, and coach them through strategy adjustments.

Job Requirements

The Ideal Candidate:

• Client Management: You should have excellent relationship-building skills and a passion for helping clients succeed. You’ll manage client expectations, communicate clearly, and coach clients when needed.
• Project Management: You should be comfortable managing multiple projects, delegating tasks, and keeping all stakeholders on the same page. Problem-solving is essential, and you’ll be expected to handle challenges proactively.
• Web Design & SEO Knowledge: While you won’t run campaigns or build websites, you need to understand the basics of design and SEO to influence project strategy and communicate effectively with specialists.
• Marketing Strategy: Learn your clients' businesses, understand their goals, and guide them toward strategies that improve website performance and conversion rates.
• Problem Solving: We value self-reliance and resourcefulness. We follow the 1:3:1 rule (look it up!) and expect you to bring solutions, not just problems, to the table.

Successful Client Account Manager Personality Profile:

• Driven by Results: You’re pragmatic and focused on achieving goals. You make quick decisions and thrive in a fast-paced environment.
• Confident Leader: You take charge, communicate clearly, and explore effective solutions.
• Important Traits: Persuasive, assertive, confident, direct.
• What Energizes You: Taking charge, ambitious goals, challenges, professional growth, competition, and winning.

Skills Required

• Customer Support - Expert
• Project Management - Expert

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