Client Manager

Full Job Description

We are a digital marketing agency based out of Scottsdale, Arizona. Our mission is to bring digital marketing services to Montessori schools in an affordable and accessible way.

Hello! One very important note: When you apply, make sure your heading subject line reads as follows: “I actually read the instructions” or you will not be considered. We value people who can closely follow instructions :)

You can find us online at nidomarketing.com.

What we're looking for

We need a Client Success Manager! This is a full-time remote (work from home) position. You will join our small team of client managers.

The foundation of our work is client relationships. We treat our clients like respected family members and it’s important to have the right people in the role of client manager.

At the same time, client managers need to have an understanding of digital marketing and be comfortable learning new technology. 

This unique mix of right brain (client relationship building and management) and left brain (marketing strategy, tools, and data analysis) skills makes client managers very special people. To be successful in this position, you should have an excellent customer relationship skillset. Our clients are the lifeblood of our organization and we’re looking to find more wonderful team members who can help us grow!

Responsibilities

• Working closely with our clients to ensure their success with our marketing services.
• Configuring automation, forms, and calendars (HighLevel)
• Scheduling social posts for clients using bulk-posting tools (Publer)
• Posting blogs on websites (Duda, Squarespace, Wordpress)
• Scheduling emails using CRM software (HighLevel)
• Proofing all of the above for typos and links

Our Values

Truth: Everything we do requires a commitment to truth as the core principle and foundation of our company. We are data-driven marketers; data is truth. If something isn’t working, we tell the client. If we make a mistake, we’re the first to bring it up and we own it. If we don’t know the answer to something, we admit it readily (and then work to figure it out!). If we disagree, we say so. Truth is the first and most important step to solving any problem.

Responsibility: How do we do more? How do we give more? How do we help each other? Responsibility requires us to constantly look for opportunities to go further. We don’t try to get out of work, we lean into it. You’ll never hear us say, “That’s not my job.” By being proactive with our skillset, we place ourselves in a position to influence the world around us in a way that only those who understand true responsibility ever can.

Heart: It’s not enough to simply do. You also have to care. You have to care about your clients, your team mates, and yourself. You have to work like it matters, like what you’re doing means something. You need to know that you’re making an impact and understand that there are people relying on you to do what’s best for them. In some cases, these people wouldn’t know the difference, which makes it even more important. We are offered a sacred trust in helping people grow their schools, so we treat their businesses as our own.

Requirements

• This is a remote position. You must be equipped and experienced with working from home. All candidates must have access to a fast computer/laptop with a camera and mic, stable internet connection and a quiet place to take calls and zoom meetings.
• You must be willing to work US working hours.
• Strong written and spoken English is an absolute must. We need to make sure that there’s no language barrier.
• All job offers start with a 60-day trial to make sure that we’re the right fit for each other.

Salary, Benefits, Growth Opportunities

We have an aggressive pay scale that’s meant to help attract the best talent in the world and provide additional incentives as you grow with us!

• Starting monthly salary of $1000 USD for full-time (40 hours/week) with a very strong opportunity for growth.
• 100% remote work
• Weekends off
• 10 Paid National Holidays
• 10 Paid Personal Days
• Consistent and on-time payout

To Apply

If you're interested, please respond with the following:

• A link to your resume in PDF format
• Details of your client management experience including tools that you've used
• Your answer to this question: if you were an animal, what animal would you be and why?
• Your answer to this question: What does this quote mean to you personally? "Work is love made visible" - Khalil Gibran

I will be looking for people who can format their submission in a way that makes it easy for me to review. Thank you!

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Customer Support - Expert
• Customer Service - Expert

Attachments

No Attachments

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