Client Success Manager

Full Job Description

Client Success Manager

Are you passionate about helping clients achieve their goals and grow their businesses? Do you have excellent communication and problem-solving skills? Do you want to work with a dynamic and innovative team that offers cutting-edge products and services?

If you answered yes to these questions, then you might be the perfect fit for our Client Success Manager role!

As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving the success of our products/services within their organizations. You will also be responsible for:

- Serving as the primary point of contact for assigned clients.

- Developing a deep understanding of clients' business goals and challenges.

- Building and maintaining strong, long-lasting client relationships.

- Guiding clients through the onboarding process, ensuring a smooth and successful implementation of our products/services.

- Providing training and support to clients to maximize their utilization of our offerings.

- Acting as the voice of the client within the company, advocating for their needs and priorities.

- Gathering client feedback and collaborating with internal teams to continuously improve our products and services.

- Proactively identifying opportunities for upselling or cross-selling additional products/services to existing clients.

- Working towards achieving high client retention rates through effective communication and problem resolution.

- Monitoring and analyzing client performance metrics, providing insights and recommendations for improvement.

To be successful in this role, you will need:

- A bachelor's degree in business, marketing, or a related field.

- At least 3 years of experience in client success, account management, or customer service roles, preferably in the tech industry.

- Excellent verbal and written communication skills in English and Spanish.

- Strong interpersonal and relationship-building skills.

- Ability to work independently and as part of a team.

- Ability to multitask and prioritize tasks in a fast-paced environment.

- Proficiency in Microsoft Office and Google Suite.

- Familiarity with CRM and project management tools, such as HubSpot, Asana, etc.

- A positive and proactive attitude, with a passion for client satisfaction and success.

If you are interested in joining our team, please fill out the form to get your info send your resume and video on the messages 

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Customer Support - Expert
• Administration - Expert
• Accounting - Expert
• CRM - Expert

Attachments

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