Customer Service Manager

Full Job Description

We are an ecommerce company seeking a proven customer service manager to join our growing team.

This is a full time position and we hope you will be a part of our team for years to come!

Characteristics of a great customer service manager:

-Positive, cheerful, optimistic

-Caring, invested in the success of your team

-Problem solving to the very end of the issue

-Determined to come up with long term solutions

Experience

-Minimum 2 years experience as a Customer Service agent with an eCommerce brand.

-Minimum 1 year experience as a Customer Service Manager or Leader

-Great internet connection

Must have prior experience with: 

-Shopify

-Paypal

-Chargebacks

-Canned responses

-Rules/Automations

-SOP's Documentation

-Gorgias customer service system would be a bonus skill*

Please send over your resume as well as a cover letter.

In this cover letter answer the following question: What is your favorite cupcake flavor. 

Salary will be determined based upon prior experience and skillset. 

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Shopify - Intermediate
• Customer Support - Expert
• Customer Service - Expert

Attachments

No Attachments

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