Customer Service Rep - Long Term Position

Full Job Description

We are seeking a motivated and organized Sales & Administrative Coordinator to support our day-to-day operations. This role involves managing customer communication, scheduling deliveries, assisting with sales inquiries, and maintaining organized records through Google Workspace. The ideal candidate is detail-oriented, proactive, and enjoys interacting with both customers and team members.

Job Responsibilities

• Scheduling & Coordination:
• Create and manage daily and weekly schedules in Google Calendar for dumpster deliveries and pickups.
• Communicate schedules to drivers and notify customers when their dumpster is on the way.
• Coordinate timing with vendors for broker orders, and submit expense reports in an efficient manner.
• Customer Service & Sales:
• Answer incoming phone calls and respond to customer inquiries.
• Provide quotes and explain service options clearly and professionally.
• Guide customers through the sales process from inquiry to booking.
• Administrative Support:
• Create and maintain organized documents and tracking sheets in Google Docs and Google Sheets.
• Categorize and file customer information into docs for marketing campaign. 
• Track customer interactions, leads, and communications.
• Support the team with general administrative tasks as needed.
• Marketing & Communication:
• Assist in creating and managing email marketing campaigns.
• Maintain and update email lists for current and potential customers.
• Help promote company services through effective communication and follow-up.

Job Requirements

• Previous experience in sales, customer service, or administrative support (waste management industry experience a plus).
• Strong organizational and communication skills.
• Proficiency with Google Workspace (Gmail, Google Calendar, Docs, Sheets).
• Comfortable managing multiple tasks and prioritizing effectively.
• Positive attitude, attention to detail, and a customer-first mindset.
• We do require fast/reliable internet speed, and little/no background noise when on call with the client. 

Skills Required

• Customer Support - Intermediate
• Business Administration - Intermediate
• Sales & Negotiation - Intermediate

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