Customer Service Representative - Bilingual

Full Job Description

We are looking for a Customer Service Representative-Remote (Bilingual: Spanish / English) assist customers via inbound/outbound calls and/or chat/email. A CS representative is responsible for addressing customer inquiries, resolving issues, and providing assistance in a timely and efficient manner.

Type: Full Time (40 hours per week)

Work Schedule: Mondays to Fridays - 9am to 5pm EST

Salary: $5 per hour, 40 hours per week

Job Responsibilities

Key Responsibilities:

Engage with customers via various communication channels such as phone, email, chat, and social media.

Provide accurate information about products, services, policies, and procedures.

Analyze customer situations, identify root causes of problems, and propose effective

Assist customers with placing orders, tracking shipments, processing returns, and handling billing inquiries.

Provide technical support for products/services and guide customers through setup and usage processes.

Job Requirements

Qualifications:

Proven experience as a Customer Service Representative Role or in a similar role.

Ability to handle high-stress situations and remain composed

Familiarity with customer service software, CRM systems, and basic computer applications

Strong organizational skills, Problem-solving skills and attention to detail

Excellent written and verbal communication skills

Ability to multitask and prioritize tasks effectively

Reliable internet connection and a suitable home office setup

Enjoys assisting customers, resolving their issues, and ensuring a positive customer experience.

Skills Required

• Customer Support - Expert

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