Customer Success Coordinator

Full Job Description

✨Join a dynamic team that puts customer experience first✨

Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you have a passion for problem-solving and making sure every customer feels valued? If so, we want YOU on our team!

As a Customer Success Coordinator, you’ll be the heart of our customer experience, ensuring smooth, stress-free moves from start to finish. You’ll be the go-to person for customer communication, claims management, and move coordination—playing a vital role in maintaining our reputation for excellence.

Job Responsibilities

What You’ll Do:

✔️ Be the primary point of contact for customers via phone, email, and CRM.

✔️ Provide accurate information about services, rates, and scheduling when needed.

✔️ Ensure all required documents (contracts, authorizations, agreements) are accurate and complete accordingly.

✔️ Conduct pre-move confirmation calls and proactively update customers throughout their move.

✔️ Manage customer claims, ensuring thorough documentation, timely resolution, and clear communication.

✔️ Handle any service issues, complaints, or disputes with professionalism and empathy.

✔️ Collaborate with operations and sales teams to ensure a seamless moving experience.

✔️ Review customer accounts thoroughly to ensure all necessary details, documentation, and notes are complete and accurate—laying the groundwork for a smooth and successful move.

✔️ Maintain detailed customer records in our CRM system.

✔️ Monitor job progress and provide internal reports on customer satisfaction and service quality.

✔️ Perform additional customer service-related tasks or any other assigned duties as needed.

Job Requirements

What We’re Looking For:

✅ 2+ years of experience in customer service, logistics, or move coordination (moving industry experience is a plus!)

✅ Experience handling customer claims or dispute resolution is highly preferred.

✅ Strong communication skills with the ability to handle high call volumes and multitask effectively.

✅ Detail-oriented, highly organized, and proactive problem solver.

✅ Proficiency in CRM software (SmartMoving experience is a plus!)

✅ Ability to work under pressure while maintaining a positive attitude.

✅ Reliable and self-motivated—you take ownership of your role and get things done!

Work Schedule:

🕘 Monday–Friday: 9 AM–6 PM EST

🕘 Saturday: 9 AM–4 PM EST

What We Offer:

💰 Competitive salary: $1,000 – $1,300 per month (based on experience)

🏡 100% remote position – work from the comfort of your home!

📈 A role with impact – play a crucial part in ensuring a smooth and stress-free moving experience for our customers.

🎯 Growth opportunities – we value employees who are eager to grow and develop within the company.

🚀 Ready to be the voice of our customers and make a real difference? Apply today! 

Skills Required

• Customer Support - Expert
• Customer Service - Intermediate
• Communication Skills - Expert

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