Customer Success Manager for a Digital Marketing Agency

Full Job Description

We are a digital marketing agency looking for a friendly, motivated, and organized Client Success Manager to join our team! We’re headquartered in Scottsdale, Arizona, USA with team members across the globe. We are committed to working hard to make sure our clients are successful.

One very important note: When you apply, make sure your subject line reads as follows: “I actually read the instructions” or you will not be considered. We value people who can closely follow instructions :-)

What we're looking for

We're looking for a Client Success Manager. This is a full-time remote (work from home) position. You will join our team of client managers.

The foundation of our work is client relationships. We treat our clients like respected family members and it’s important to have the right people in the role of client manager.

At the same time, client managers need to have an understanding of digital marketing and be comfortable learning new technology. You need to have some knowledge of website development, CRM software, and Google/Facebook Ads in order to answer client questions, interface with the technical team, and help troubleshoot problems.

This unique mix of right brain (client relationship building and management) and left brain (marketing strategy, tools, and data analysis) skills makes client managers very special people. To be successful in this position, you should have an excellent customer relationship skillset. Our clients are the lifeblood of our organization and we’re looking to find more wonderful team members who can help us grow!

The Ideal Candidate

Go HighLevel (GHL): Ideally you have some experience with GHL. Many of your support calls will revolve around helping our clients configure and use HighLevel.

Duda, Publer, Google and Facebook Ads: Ideally you have some familiarity with these. You are not expected to build websites or campaigns (we have other team members for that). However, you will need to know these well enough to be the conduit between our technical team and clients.

Client management experience: The core of your job is relationship building. You need to be a person that cares deeply about helping our clients succeed. That means managing expectations, being clear in your communication, and being willing to coach clients. You also need to be comfortable with challenging conversations and have the ability to diffuse tense situations and the foresight to navigate around potential 

Detail-oriented team player: You’re a stickler for details. You check your work twice before signing off on it. You understand the importance of using tools like ClickUp and Slack to manage projects and communicate with the team.

Problem Solver: You’re expected to bring more to the table than expected and hurdle problems, not allow them to get in your way. We need people who are willing to “figure it out” and don’t mind rolling up their sleeves. That doesn’t mean we aren’t here to support you, we absolutely are! But the problem solving should begin with you.

Our Values

Truth: Everything we do requires a commitment to truth as the core principle and foundation of our company. We are data-driven marketers; data is truth. If something isn’t working, we tell the client. If we make a mistake, we’re the first to bring it up and we own it. If we don’t know the answer to something, we admit it readily (and then work to figure it out!). If we disagree, we say so. Truth is the first and most important step to solving any problem.

Responsibility: How do we do more? How do we give more? How do we help each other? Responsibility requires us to constantly look for opportunities to go further. We don’t try to get out of work, we lean into it. You’ll never hear us say, “That’s not my job.” By being proactive with our skillset, we place ourselves in a position to influence the world around us in a way that only those who understand true responsibility ever can.

Heart: It’s not enough to simply do. You also have to care. You have to care about your clients, your team mates, and yourself. You have to work like it matters, like what you’re doing means something. You need to know that you’re making an impact and understand that there are people relying on you to do what’s best for them. In some cases, these people wouldn’t know the difference, which makes it even more important. We are offered a sacred trust in helping people grow their schools, so we treat their businesses as our own.

Requirements

This is a 100% remote position. You must be equipped and experienced with working from home. All candidates must have access to a fast computer/laptop with a camera and mic, stable internet connection and a quiet place to take calls and zoom meetings.

Superb written and spoken English

You must be willing to work US working hours

All job offers start with a 60-day trial to make sure that we’re the right fit for each other.

Salary and Growth Opportunities

We have an aggressive pay scale that’s meant to help attract the best talent in the world and provide additional incentives as you grow with us!

Starting monthly salary depends on experience with a very strong opportunity for growth.

To Apply

If you're interested, please respond with the following:

• A link to your resume in PDF format
• Details of your client management experience including tools that you've used
• Your answer to this question: if you were an animal, what animal would you be and why?
• Your answer to this question: What does this quote mean to you personally? "Work is love made visible" - Khalil Gibran

I will be looking for people who can format their submission in a way that makes it easy for me to review.

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• CRM - Intermediate

Attachments

No Attachments

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