Customer Success Specialist at Tech-Focused Hospitality Startup

Full Job Description

Vivant is a hospitality and property technology ("Prop Tech") company that aims to provide traveling professionals, digital nomads, and experience seekers with beautiful places to stay in the best and most happening locations. We pride ourselves on authentic hospitality and are deeply committed to creating positive experiences for our community of guests, neighbors, and partners.

We are looking for a full-time Customer Success Specialist and general admin for our Central Guest Services team who can serve as the initial line of customer support for our guests before, during, and after their stay with us, as well as perform general admin and virtual office tasks and activities when not interacting directly with guests. Working hours will be from 9 AM Chicago time to 6 PM Chicago Time. Workdays will be Thursday, Friday, Saturday, Sunday, and Monday, and off-days will be Tuesday and Wednesday. Starting salary is $600/month and can differ depending on experience. There will also be ample opportunity for career advancement and raises as we are looking into building a solid Central Guest Services team.

The ideal candidate needs to have strong customer service skills using both written and verbal American English. In addition, the ideal candidate should be able to perform general virtual office and admin tasks using basic work tools (e.g. Google Sheets) and web applications (training will be provided).

When applying for the position, please search on Google for our website using “Vivant Stays” and paste the bolded text from the last sentence of the left side text in the website’s footer as the first sentence of your introduction message to us via email at [email protected]

Travel and hospitality industry customer service (e.g. Airbnb) experience preferred but not required.

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Customer Support - Intermediate
• Admin Support - Intermediate

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..