Customer Support Agent with Gorgias & Shopify Experience

Full Job Description

We are looking for a highly skilled Customer Support Agent with experience in using Gorgias and Shopify to manage customer inquiries for our e-commerce business. The ideal candidate should have a strong background in e-commerce customer service, be able to manage high volumes of requests efficiently, and resolve customer issues related to orders, refunds, and product inquiries.

Job Responsibilities

• Respond to customer inquiries through Gorgias in a timely and professional manner

• Resolve issues related to orders, payments, refunds, and product questions

• Work with the Shopify platform to track orders, update customer details, and manage returns

• Ensure a high level of customer satisfaction by providing excellent service

• Collaborate with other departments to resolve complex issues

Job Requirements

• 2+ years of experience in customer service, specifically with e-commerce businesses

• Strong knowledge of Gorgias and Shopify

• Ability to manage multiple tasks and respond to high volumes of customer inquiries

• Excellent communication skills

Skills Required

• Customer Support - Intermediate
• Project Management - Intermediate
• Customer Service - Intermediate

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..