Full Job Description

Job Title: Customer Support Amazon-Shopify-Walmart

Location: Remote

Company: RockRoseFilm

About Us:

RockRose Tint is a manufacturer-to-consumer ("M2C") e-commerce platform in USA. The company mainly focuses on auto tint, but it also offers car wrapping vinyl and DTF T-shirt film. The brand was founded in October 2018, and since then it has upheld the mission to democratize ceramic films to contribute to the sustainable future of the planet. We are looking for positive, motivated and energetic individuals to be a part of our online expansion initiative.

Job Description:

• Guide and help customers: Provide information and assistance about our company's products. 
• Recognize the most valuable customers: Identify the customers who are most valuable to the company and ensure they receive exceptional service.
• Understand what customers need: Listen to customers to understand their needs and expectations.
• Address questions, complaints and comments: Resolve any problem or question that customers may have.
• Detect opportunities for improvement: Use customer feedback to identify areas where we can improve.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and development.
• A dynamic and collaborative work environment.

How to Apply:

Interested candidates are invited to submit their resume, cover letter, and any relevant portfolio or references. Please include "Customer Support" in the subject line. We look forward to reviewing your application.

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Shopify - Intermediate
• Customer Support - Expert
• Customer Service - Expert

Attachments

No Attachments

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