Customer Support and Executive Assistant

Full Job Description

About Us:

At Freight Simple, we strive to make shipping and logistics straightforward and efficient. Our commitment to excellence extends not just to our services, but to our team as well. If you’re looking for a dynamic role that challenges you to be the bridge between our customers and our business, we’d love to hear from you.

Job Description:

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Support and Executive Assistant. In this role, you will be the face and voice of our company, providing top-notch support to our customers and assisting our executive team in various tasks.

Key Responsibilities:

1. Customer Support:

• Promptly answer customer phone calls, addressing inquiries and providing solutions.
• Engage with customers via live chats and emails, ensuring timely and accurate responses.
• Collaborate with our carrier partners through phone and email to gather information about shipments and resolve any issues.

1. Executive Assistant Duties:

• Assist executives in day-to-day administrative tasks.
• Contribute to digital marketing efforts as needed.
• Provide support in sales-related activities.
• Assist in bookkeeping tasks when necessary.

Desired Qualifications and Skills:

• Mandatory:
• Excellent written and verbal English skills.
• Proven experience in customer support roles, preferably over the phone.
• Strong problem-solving capabilities.
• Demonstrated patience and confidence when dealing with challenging situations.
• Ability to multitask and manage time effectively.
• Proficiency in using computer systems and software.
• Preferred:
• Experience in digital marketing.
• Background in sales.
• Basic bookkeeping knowledge.

What We Offer:

• Comprehensive training to ensure you are well-equipped for the role.
• A supportive and dynamic work environment where your contributions are valued.
• Opportunity for personal and professional growth.
• Competitive compensation package.
• Options for this to be a full time or part time role

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Administration - Expert
• Customer Service - Expert

Attachments

No Attachments

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