Customer support representative for Audien Hearing-- fast-growing startup 🚀🚀

Full Job Description

About the company:

Audien Hearing is America's #1 over-the-counter (OTC) hearing aid company. We provide high-quality, affordable hearing aids to help improve the standard of living for anybody who struggles with hearing. While traditional hearing aids cost between $2,000-$4,000 per pair, ours can be purchased for as low as $100 (with pricing increasing from there, depending on the model). We recently partnered with Walmart to sell our hearing aids in over 4,400 stores across the United States; we are also expanding into BestBuy, Walgreens, CVS, and more. Our company is growing quickly and making a massive impact in the American market.

About the role:

Our fast-growing team is seeking detail-oriented, empathetic customer service reps to help manage all customer inquiries. This is an opportunity to not only make a positive difference in the lives of our customers, but also provide an essential service for our business. Please see requirements below.

Job Responsibilities

Job requirements:

• Minimum 3 years of customer service experience for U.S. companies
• High level of verbal/written communication and comprehension in English (C level preferred)-- this is a must
• Has worked in healthcare and/or technical support
• Ability to build strong relationships with customers
• Strong sales skills-- offering/pitching upsells to customers-- this is a must
• Ability to manage high-volume inbound / outbound calls
• Email support experience
• Most importantly, we need reps who are kind, compassionate, and empathetic to our customers-- they always come first.

This job is 100% remote, but requires a strong internet connection and work-from-home setup.

Compensation:

Starting pay is $10/hour, with bonuses based on performance. We will offer the ability to grow and get promoted to our best-performing talent.

Steps to apply (READ THIS BEFORE APPLYING):

To help us narrow down the selection, we require all applicants to submit a short video (1-3 minutes) speaking in English to the camera. This video will help us assess your ability to communicate clearly in English, as well as build a positive relationship with the customer. Please feel free to use the following prompts for your video:

1. Introduce yourself, and share why you are passionate about customer service
2. Share some of your professional history that will help you prepare for this role
3. Help us get to know you-- what do you like to do in your free time, what is your favorite food, what makes you happy, where are you from, etc. ?

You can use a free tool like Loom to record your video and easily share it in one link. You may send this video to matt @ audienhearing .com to proceed with your application. 

Job Requirements

Job requirements:

• Minimum 3 years of customer service experience for U.S. companies
• High level of verbal/written communication and comprehension in English (C level preferred)-- this is a must
• Has worked in healthcare and/or technical support
• Ability to build strong relationships with customers
• Strong sales skills-- offering/pitching upsells to customers-- this is a must
• Ability to manage high-volume inbound / outbound calls
• Email support experience
• Most importantly, we need reps who are kind, compassionate, and empathetic to our customers-- they always come first.

Skills Required

• Customer Support - Intermediate
• Email Support - Intermediate
• Sales - Intermediate
• Customer Service - Intermediate

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