Demands Preparation Specialist - Virtual Assistant

Full Job Description

Demand Preparation Specialist

As a Demand Preparation Specialist here at Ward Law Group, you will be working in a fast paced, growing work environment, you will be responsible for initiating the best experience with our clients, teams, and communities. Focused on helping our clients to receive quality customer service, this is the place where you will put all your customer service knowledge and skills in practice and at the same time you will learn and develop new skills in your professional path.

If you love building the best relationships and experiences that impacts not only our clients, but that continues to be a game changer in the client experience industry worldwide, are passionate about delivering the best customer service that impacts your community, are positive and goal oriented this is the perfect job for you!

Demand preparation Specialist responsibilities include, but are not limited to:

• Request Medical Records via email/fax/mail.
• Provider Communication.
• Follow-up on pending requests.
• Request amendments.
• Weekly Case Audits with Demand Team Lead.
• Update Litify tabs with information (i.e. request tab, damages tab, etc.)
• Create Demand Preparation Package in PDF format.
• Send package for review.
• Make any necessary corrections to demand package.

Demand preparation Specialist Job Qualifications and Required Skills:

• The candidate must have great time management skills
• The candidate must be able to organize cases assigned and prioritize and get things done.
• The candidate must be detail oriented.
• Someone who is curious to ask questions to make sure things are done right.
• We are looking for someone that will get things moving.
• Must be punctual.
• Commitment to work overtime on occasion.
• Must speak English and Spanish fluently.
• Have solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Must be a self-starter and multi-tasker.
• Must have a Computer (Desktop or Laptop) Core I5 or above, 12 GB of Ram, at least Windows 10 installed.
• Noise cancelling headsets.
• Webcam for daily meetings and huddles.
• Internet speed must be 35Mbps Download and 15Mbps Upload.

PAYMENT RATE: For the first 3 months it’s a base salary of $550 plus $63 per package that you prepare and get approved. Then it will be full commission at $63 per package with incentives on certain types of cases. (In average within the first 3 months you will be able to complete around 10 cases per month, after 3 months on average you will be completing at least 16 cases per month).

MONTHLY PAYMENTS - PAYMENTS ARE PROCESS ONCE PER MONTH AND DEPOSITED THE LAST DAY OF EACH MONTH

PAYMENTS ARE PROCESSED VIA DEEL (You can choose how to withdraw your payment, the options available are Direct Deposit to your bank account, Pay Pal, Payoneer, Wise)

To apply please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: [email protected] (We will not process resumes in Spanish 

Video instructions: 

• To record the video you can use Loom or a regular video with your cellphone send us the google drive link with your video attached, please make sure the google drive link is set up as public). 
• No background noise.
• Introduce yourself and tell us a little bit about who you are. (Name, Last name, Age, Country you are located, what motivates you)
• Tell us about your previous work experience and skills learned.
• Tell us about your work from home set up (Details of your computer, internet speed and other details you would like to share).

On the email subject please use the following: YOUR NAME and LAST NAME - Demands Preparation Specialist

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Customer Service - Expert

Attachments

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